GoldenLand Hotel — Hotel in Hải Phòng

Horrible service! Booked the reservation via Capital One travel on November 8. When I arrived the next day, the hotel was closed. The owner of the hotel nearby was able to call the owner of Golden Land. She had some health issues and therefore the hotel was closed for that day. She also assured me that she will cancel my stay and provide the refund, since I didn't stay there. I understand that shit happens and had no problem booking another hotel, however I still haven't received my refund and the charge dispute that I initiated with my credit card company is being declined by the hotel. Avoid staying at that hotel, it doesn't seem that honest people are running...

The family that runs this property is very kind, accommodating, and helpful. They answered all our questions and helped us book buses and tours. The breakfast in the morning was quite tasty too. When I had to cancel because I needed to do a visa run they waived the cancellation fee for me after I explained my situation, which was helpful and alleviated some stress. We did come back to stay and the room itself was clean and bright, with nice AC and bathrooms. The bed was comfy and they provide extra blankets in the closet. Thank...

We stayed here for 2 nights and had a really nice stay. The staff is very serviceminded and helpfull. They let us check in before time and check out in regards to, when our bus departed. The hotel is clean and new and have laundry service. For Vietnam standard the walls are not very thin, which let you get a good nights sleep. ||All in all, this hotel is very recommendable. However, be aware that you should not book from hotels.com, but instead from booking.com, as the hotel at...