Hong Kong Grocery — Local services in Adelaide

As a regular customer here, I love to shop at this place. However, today my shopping experience was bad. I went to the shop with three shopping bags. When I was putting the groceries on the counter next to the cashier (I put 5 bunches of veggies which occupied the whole space) and waiting for the cashier to scan my items( I still have things in my bag waiting to pay), there was a lady with black long hair approach me said she would like to check my bag. I showed her the bag on my shoulder with receipt from other shop, and she wanted to check other bags. I showed her another empty one, and then she would like to check the bag with the items still waiting to be paid. ( I haven't get the chance to put my groceries up to the counter because she was talking to me) I told her that this bag need to be paid. This lady confirmed with me for the second time, then she went to back of the cashier. When I was finally able to keep going with the check out, I saw the black long hair lady hold her mobile phone with camera facing towards me in about 1 m distance. I am not judging this behavior but I don't know what she was doing.

I can totally understand that the shop wants to prevent the theft and would like to check the bag, but can you please do this after check out. It makes no sense that you check my bag while I am still putting things on the counter. The way I have been questioning by the lady was very unpleasant. Please use common sense and hopefully the shop owner can improve this situation...

That Asian old lady is very unprofessional and rude, demanding customers to put their shopping bag at front counter or being looked over like a thief. One star is over rated. I receive way better service at coles and woolies. In addition, I’ve been to other Asian groceries in Chinatown and not only they have more products, but the customer service is also way better, and thereby giving customer a more comfortable experience leaving us to want to go back the next time. Thus I urge you all to go to other Asian groceries in China than this Hong Kong grocery. It is not tolerable to receive this kind of insensitive treatment from the Asian old lady at the front to us who supports your business. And obviously after all this business really don’t deserve our support. So I will not purchase any products from here. Therefore I may suggest this business to come up with a better intervention to treat your customers or have products that makes you stand out from other nearby because this shop really don’t stand out when other nearby clearly have a broader range of products from Asian that are high in quality under an acceptable price that are sold in a welcoming environmental that attracts customers.

I mean, in short, just don’t come here. Pay elsewhere that treats you with respect. No need to support this...

The staff was so rude, accused me of stealing JUST BECAUSE I had an extra plastic bag, containing things from another asian supermarket. she dug through my plastic bag, even though I already showed her my receipt which clearly stated all the products (excluding mushrooms that were my friends), she accused me of stealing seaweed, which was FIRST on the receipt, and when I pointed it out that it was there and i did not steal anything, she just rolled her eyes. Incredibly rude/ and did not apologise. Do not go here, there are much better and cheaper asian supermarkets nearby Chinatown. The things are messily labelled so that you would not know the accurate prices, and based on friends' personal experience, her mother was overcharged with extra things she did not purchase. All my experiences here are bad, as staff are incredibly unfriendly, and for what? Unpleasant experience, and based off other reviews, clearly did not change despite the negative feedback given by other previous customers. I recommend going to Homes supermarket instead which is very close by. The staff in this discussion is the lady with embroidered eyebrows, very rude and disrespectful I understand that theft is a common occurrence at this store based on one reply from the supermarket, but it is NO EXCUSE to be so rude. Worst...