Hotel Indigo Adelaide Markets by IHG — Hotel in Adelaide

This was my third stay at Hotel Indigo Adelaide Markets, and it will definitely be my last. Each time I return, the experience gets worse. What should be a comfortable stay in a good location has been ruined by their terrible “smart” energy-saving system that makes sleeping, showering, and simply existing in the room frustrating and exhausting.||The biggest disaster is their so-called smart sensor. Instead of making life easier, it aggressively cuts power and turns a hotel stay into a nightmare:| • Air conditioning & lights switch off while you’re sleeping: The system shuts down in the middle of the night, leaving the room hot and uncomfortable. You wake up sweating because the AC has been turned off by a sensor.| • Power cuts during showers: Incredibly, the lights and power turned off while I was taking a shower. That’s not just inconvenient — it feels unsafe.| • Annoying ticking noise: When the system shuts down, it makes a constant ticking sound, like a loud clock. Try sleeping next to that all night. Completely unacceptable.||When I reported this, the only “solution” offered was a quick power reset. No engineer could resolve the root problem. Worse, the duty manager’s attitude was dismissive, as if I was the problem for daring to complain. This is especially frustrating because I had reported a similar issue during a previous stay, and clearly nothing has been fixed.||To be fair, not all staff were like this. Some of the junior staff were patient, willing to listen, and at least showed some passion to help. But the overall handling felt indifferent — and when management treats a guest’s serious concerns as an annoyance, the whole experience collapses.||This isn’t just an Adelaide issue either. I had the same miserable experience at Hotel Indigo Taipei, which makes it clear this is a brand-wide design failure. Whoever at Indigo thought these “smart” systems would improve the guest experience couldn’t be more wrong. Hotels exist for human comfort, not as test labs for broken automation and overzealous energy-saving gimmicks.||To give credit where it’s due:| • The location is excellent, right by Chinatown with plenty of food options.| • The hotel is relatively new and has nice views from some rooms.||But none of that matters when the basics — a good night’s sleep, a working shower, and peace and quiet — are impossible.||After three stays, I have lost all confidence in the Indigo brand. This will be the last time I book any Indigo hotel worldwide. Their “smart system” has failed completely, and instead of comfort, it delivers frustration and sleepless nights.||If you value rest, reliability, and genuine comfort, think twice before...

This is the second time we have stayed at Indigo Hotel next to central markets.

The front desk staff were very helpful and assisted us with our extra requirements. The room was lovely, very clean and had a good floor plan layout.

The bed was very comfortable but it would have been nice to have another option in pillows. Unfortunately, in the bedroom the curtains didn’t completely cover the window, in the morning woken by very bright light hitting you in the face. Only way to stop this was placing pillows against the curtain.

The mini bar had old juice, used by date 6months old! Extra options of snacks would be nice, one packet of mini chips and small nuts only choice.

The pool very small and shallow, not big enough to accomodate all the guests. Offering 8 layout beds.

Hotel roof bar needed to accommodate for the hot weather by providing mist water and fans. It was way too hot. Some staff were running around looking very confused and some were just talking to each other. We did not bother staying for a drink!

We went downstairs for dinner in the front bar restaurant, looking forward to a great dinner. Cocktail was very average and wine by the glass poor selection. Scampi, white bait came out in a seriously small bowl, very oily and nothing to write home about. Oysters, couldn’t taste watermelon flavour on the dressing. Crab pasta with confit garlic was absolutely terrible, watery tomato water, confit garlic was soft segments of garlic not nice to eat whole, the crab was over cooked and had no flavour resembling crab and pasta wasn’t cooked enough chewy! The pesto gnocchi was good. Overall, not at all impressed considering there was a total of 10 diners including us. We will not be eating here again.

The in room dining service was good especially the dessert.

The hotel needs to work on staff training and management to maintain quality of service it requires for the hotel. The Chef needs to be reviewed by Senior Management to provide high end menu and deliver on its promise of good quality food.

The rooms are lovely, clean and well looked after by hotel...

The presentation and the general atmosphere in the hotel is excellent. But the service in the restaurant is abysmal. This is not because they are not trying – the waiting staff seemed to be forever checking, but not the right things.

We had to wait for water to be brought to the table. When it was, the water was poured into our glasses, and the bottle taken away. We had to ask for a refill, and then, despite much skurrying back and forth by the wait staff, they forgot us, and we had to ask again. Totally pointless – put the water bottle on the table and let us refill as needed. Less scurrying by staff, and more convenience to the customer.

When the wine was brought to the table, the person who had poured it had got some down the side of the glass, and there was a ring of wine around the base. When I went to drink, I had wine dripping on the table and into my lap. That should have been dealt with by the simple matter of wiping around the base of the glass before it was brought anywhere near the table.

The lady at the next table spilt some water from her glass onto the floor. The person who came to do the mopping up brought a cloth with the absorbency of a piece of granite, and simply sloshed the water around the floor.

These three incident are evidence of staff who, though eager to help, have obviously not been trained properly.

I suffer from food intolerances, and I normally specify no onions, tomato, garlic gluten, spices. I knew to wipe the sauce off from my steak, but there was no mention on the menu of spices and I found the meal to be very hot (as in spicey hot) It is important for persons such as myself to have information about all the ingredients in a dish.

Although this was not a special event, we wanted it to be a special romance night. Instead, we were both becoming more tense as the meal progressed. It definitely took the edge off. When I was asked if everything was OK, I said no. The manager came and to his credit offered us some drinks

Breakfast the next morning as excellent, in terms of both food...