NRMA Insurance — Local services in Newcastle-Maitland

DISAPPOINTED. The girl at the NRMA Greenhills office was lovely and extremely helpful, she advised me beautifully as to what I was entitled to claim. A phone call to claim a new windscreen was another matter. I want to use my local windscreen repair person and not deal with a large impersonal company with no true connection to my local area. My phone call was automatically directed through to this company at which time I hung up the call. So, I am going to have to swerve the NRMA system and try to use my choice of service provider and maybe get this local business to make the claim on my behalf before repairing this for me! Great service from the girls in the local NRMA office! Really poor service when trying to claim using my insurance policy. If I pay my insurance then I should select my own repair person. Let's face it, I am paying for the insurance! NRMA are not giving it to me! "He...

I have been a loyal member of the NRMA for 34yrs having house and contents and 2 car insurances as well. I recently cancelled one of my policies on one of my motor vehicles due to a much better agreed value and a lot cheaper premium. I noted that the NRMA had taken nearly $60 from my account for no apparent reason at the time.so upon my phone call to which I was obviously speaking with someone offshore due to the extreme lack of coherent English I was informed the amount was deducted from my account as a cancellation fee...amazing isn't it 4 policies over 34yrs and have not made a claim in 15yrs and the have the ordasity to charge for a 1 cancellation out of...

My NRMA experience to date was 💯 out of 10. The lady who I rang initially could not have been anymore helpful than she was...I am sorry I did not get her name. She was so caring and and considerate and I believe she went out of her way to help. NRMA I hope you treasure this employee she is/was amazing to me. Hopefully I can write a glowing review when I come to the end of my experience and say how unbelievable in the best way possible NRMA has been to me....