Golden Crust Pizza Baulkham Hills — Local services in Sydney

I am writing to express my deep disappointment regarding my recent visit to the Baulkham Hills outlet. Regrettably, my experience was far from satisfactory, and I feel compelled to share my concerns.

Firstly, I was dismayed to find that the pizza base was stale and the overall preparation was well below par. The flavors were unbalanced, with an uneven mix of spices and sauces, which significantly affected the taste and enjoyment of the dish.

Furthermore, despite the hot weather during my visit, the air conditioning was switched off, and my request to have it turned on was ignored. This lack of attention to customer comfort added to my dissatisfaction.

To address these issues, I took the initiative to escalate the matter to the management. Unfortunately, their was no response as they appeared to show little concern or willingness to address the problems raised.

Given the extent of my disappointment, I must express my desire to give a zero rating to this particular experience. It is disheartening to have such a negative encounter at your establishment.

I firmly believe that constructive customer feedback is crucial for businesses to improve their services. I sincerely hope that you will take my concerns seriously and take the necessary steps to rectify the issues I have...

Ordered a couple of pizzas and deserts from these guys, online. Order was processed and money was taken out of my account. An hour later, the restaurant cancelled the order, and changed their delivery radius to exclude my address (12m drive away).

Restaurant owner blames the driver, saying that they dropped the food. They refuse to send out another order, or help me get the matter fixed. I have to wait 2 days for online suppprt to even consider giving me a refund. To quote the owner over the phone, "Either way we get our money so it doesn't really matter".

First and last time ordering...

Golden Crust Pizza in Baulkham Hills is our go-to for pickup and delivery — and it never misses! The Chilli Tikka Paneer and Rajwadi Paneer pizzas are our absolute favourites: spicy, cheesy, and packed with bold, authentic flavour. The crust is always perfectly crisp, the toppings generous, and the quality consistent every time. Generous toppings, crisp crust, and fast service—what more could you want? Bonus points for delivery that’s always on time and a menu that keeps you coming back. This is our go-to pizza joint, and it never disappoints! Highly...