NRMA Woonona — Local services in Wollongong City Council

My daughter is an NRMA customer, she is buying a new car. She has been on hold to NRMA for a long time trying to sort out car insurance. She then tried calling the Woonona office direct without luck. I went to the Woonona office asking them to call my daughter to arrange insurance. I was told they will not call someone who hasn't contacted them. Here is the 'catch22' situation, they won't call her, she has to call them, but she has tried ringing there number without success. They have lost a customer A HELP company, no way. Disgusting...

Mouthy and full of attitude over the phone, never have a solution or answer to your question and everything is 'Your fault' even if its from their end (example, not taking money from account and then emailing saying you missed payment, resulting in going in store to make payment). Switched to suncorp and have had nothing but good things to say (and a much better price/service) compared to my experience with Nrma and nrma Woonona. All except one lovely lady who works there who is always lovely and welcoming, I would not recommend...

Great staff. Always friendly and helpful. Courtney was so patient and helped solve quite a few problems for us. Excellent...