Smart Tech Outlet — Local services in Burlington

I dropped my cellphone and eventually the screen got damaged. I was able to see the phone on my computer tough, it would've charged if connected to a charger and all buttons (but the screen) were functional. I've brought the phone for repairs to this shop and I've been told that they will call me in two days to tell me if something else (besides the screen) is defective. I've never receive a call and after few extra days I called them to inquire and the clerk promised that the phone will be repaired the next day (with a different bezel color though). I said OK and I waited them to call me the next day to pick-up the premised repaired phone. Of course that no one called and after few more days I went to the shop to see what's happening. Again, the clerk promised that the phone will be fixed and returned in couple of days (meantime we've got a long weekend in-between). So after another few days, I went to the shop again to see that the phone wasn't ready yet and receive the already well known promise that it will be fixed the next day. So finally, the next day I went there AGAIN and the phone was there INDEED but not fixed at all and completely dead. The clerk have told me that there is a problem with the motherboard and it the cost for all repairs will be too expensive. When I've argued that the phone was partially functional when I've brought it in, he said that his technician tried to replace the battery (I don't see the reason) and nothing can be done and his shop won't assume any responsibility. So after almost two weeks in 'service' I've ended up with a useless phone and I've lost all the data which I hoped I could save it just by replacing the damaged screen. So my advice for everyone who would like to use this shop for any kind of service, THINK AGAIN. You won't get any warranty for the units which you will bring in for repairs/service and there is a high probability to lose money and not just... As a side note, none of the items exposed for sale has a price tag so if you inquire, it's better to be informed that to just...

i have previously bought a couple of phones in this store with no issue. The lady at the counter has been very nice to me. However, I have trouble with my last refurbished phone. Maybe it will help others to know, in case they encounter the same issue. This Iphone 12 was sold to me with the only issue that the face ID didn't work. I was told this and I was fine with it. After about 1 1/2 weeks of use, the screen went black suddenly, not a charging problem. I took it back to Smart Tech. They said that it had water in it and the warranty didn't cover the repair. The phone had not been close to water at all, by the way. They did not consider any other possible reasons for this problem. They fixed it but, sure enough, the phone has continued to have problems. First, with occasional 2-3 seconds no response to my finger. Then, after 2-3 weeks, the screen went black again despite receiving normal phone call sounds and other typical sounds. This time I took it somewhere else where they said that the replaced screen that had been placed initially in this refurbished phone is giving problems and will, most likely, continue to give problems off and on and nothing can be done now. So this phone is...

I don't believe the good reviews are even real. Wanted to trade in a Galaxy note 8 for a Ipad mini 4. Lady i talked to who seems to be the only one who works here told me they couldn't take my phone because it would be way above price of the Ipad so i asked her to call her manager to see if i could just have the remainder on in store credit, she called and the manager said yes it was fine. They didn't have the Ipad I wanted in stock so i had to wait till the next day only to find out they "forgot" to pick it up so then had wait and go back another day only to find out that they would only take $280 for my brand new condition galaxy note 8. I simply asked why did you say it was worth more than the Ipad on the phone? and she kept saying i never told you a price like 50 times over getting all upset saying what do you want me to do about it and to go sell on kijiji!! I understand that a price wasn't said but the fact she said it was worth way more than the Ipad and then to show up and them say $280 is a joke. Waste of time customer service rude and makes...