EB Games — Local services in Cambridge

So I went here to pick up a ps5 that I had pre ordered, I was very lucky my mom got on the list early and was pretty happy to get it! The manager Slvia is the sweetest person, super friendly and kind and definitely went above and beyond for us. The staff member who rang us out however was absolutely rude, abrupt and snarky. Brandon basically yelled at us for being slightly over the 6 feet apart line, which I completely understand keeping distance but if you feel we are too close you can say nicely "please step back a bit". Then when the receipt printed I went to grab the first copy and he snatched the machine away. Again not necessary, he didn't even apologize or say that he was going to get it. He would not bag the system as he said "it hardly fits in one bag" well I would have liked one since it's an expensive item to carry through the mall. And finally he felt it necessary to basically scream at me to "cradle the bottom" of the box when handing it over, I was intending too and I didn't need to be yelled at yet again. Sylvia is the only reason this is a 3 star review and if Brandon hadn't been the one to cash us out I'm sure it would have been 5 stars. I also work retail, have some patience it's the holidays and everyone else is stressed too, yelling at customers does not ender...

I called ahead while I was on the bus to make sure they still bought used games, which may have been a bit of a silly question but I haven't been there in while. I was on the bus and I only needed to go in the mall for this one thing so I wanted to make sure. They told me they did...in a smug short answer at that.

But apparently to them "buying" games only means store credit. Which would have been a helpful thing to know, you'd think that they would have included that in their answer as a courtesy if someone is calling to find out before they get there.

EB Games as a whole generally has a good selection of pre loved games, I know because in the past I have bought some games from other locations. But I may not return to this...

I've shopped in here multiple times and they've always been very helpful, knowledgeable, and whatever I needed they had or was able to obtain quickly. I was recently blown out of the water by a very lovely young lady (Sophia) that procured a certain game console of a certain colour for me all during a pandemic, in the Christmas season! She is an unreal human being, and I will continue to shop at this EB games for all my future...