Laura Secord (Cambridge Centre) — Restaurant in Cambridge

Over the years not only have they treated me rudely I have, on multiple occasions, seen them mistreat other minority customers.

Once a woman ahead of me was ordering ice cream .The server repeatedly YELLED What?I can't understand you, try in English, the woman WAS speaking English but pointed to the flavor and repeated herself anyway. Again the employee said she couldn't understand her English and that if she can't say the flavor of the ice cream she couldn't serve her. At this point I stepped in and repeated the flavor she was asking for because even though I was standing further back in line I could very clearly UNDERSTAND HER not to mention SEE the flavor she POINTED AT.

I've also had multiple employees lie to me about being closed if it's anywhere from 15 min to half an hour before closing. I was told milkshakes aren't made in the last half hour of store hours because the blender needs to be washed. I generally avoid going in close to closing anyway, but one time I was waking by I noticed a woman leave with a cone of ice cream and checked the time, there was still 15 minutes of closing so I figured why not buy a milk shake for home on my way out. I walked in and immediately the employee turned her face and walked away while avoiding eye contact. I gave a friendly Hi but was ignored. Then while still not looking at me she says just so you know it's past closing so we can't serve you. I mentioned I just saw someone walk out 2 seconds ago and was told that was the last customer I washed all the scoops. (it was 8:45 ) I picked out some chocolate instead from the shelves and took them to the counter. The employee then so so rudely said what part of were closed didn't you understand. I was so shocked I didn't even say anything and left. This is not my only bad experience. No one at this place has ever spoken nicely to me even when I have seen them speak very sweetly with customers ahead of me and after me. The only difference I have noticed is that I am not white like the other customers around me.

I love the ice cream they have,as does my nephew but for a long time now if I really want it I will drive to another store.

I regrettably went here this past week with my nephew. He's wanted to take some home in the tubs to share with his grandmother and sister. When my turn in line came up the worker stared to clean something. I waited about 2 minutes and I mean real minutes. A line is forming behind me.I maintain eye contact and finally they gave the unceremonious answer of what did you want I politely asked for 2 tubs if ice cream. The worker very rudely TELLS ME, not asks, me to sit out and wait for her to serve the people behind me first because filling the tubs takes too long. When I order tubs and someone is behind I offer to let them go first when I have the time, that day I did not have the time.If I had seen a line of 3 or 4 people I wouldn't have gone because I did not have the time to wait that long. But alas I promised a 5 and 2-year-old ice cream so I wait. The worker looks mad that I am still here and angrily starts filling tubs going through a lengthy process of scooping in tiny bits weighing the tubs and scooping stuff out then back in again. It's taking so long my 2-year-old starts to wander. She gets close to a candy at which point the worker whips her head over the counter and tells me open hand asking what is her hand. Its empty but i ask my shaken niece if she wants a candy,she says yes so I ask how much it costs. The worker claims she doesn't know the price of anything in here .She didn't offer to check. At this point I so unsatisfied with the service I ask for her name (she had no name tag) so she starts YELLING AT ME. I DON'T HAVE TO GIVE YOU MY NAME! WHY DO YOU WANT MY NAME?I 'M NOT TELLING YOU MY NAME I had two children with me so I left. But this is not okay and...

I recently visited your store and, while I have been to other locations, this was my first time at this branch. Unfortunately, I had a disappointing experience. When I politely inquired about whether you serve chocolate-dipped ice cream, the staff member responded curtly, saying, "We are not Dairy Queen," and repeated this instead of offering a more helpful response. The tone felt rude and dismissive, which led me to leave without making a purchase. I understand that not all locations may offer the same products, but I believe a more welcoming response would enhance the customer experience. I wanted to share this in hopes it helps improve future...

I understand that you’re closing in 20 minutes but if I come to the counter as the only customer and try to order a ice cream you stop your cleaning list and you help the customer that pays for you to have employment. Saying I’ll be with you in a couple minutes is ridiculous all bc you’re wiping a counter and in the middle of your closing list. I’ll be...