The staff is very kind and offer good customer service. Some may be missing a bit of training on what to do when theres a problem with the sound or the movie, but they are still trying to make your experience better. The seats are ok and there's quite enough leg space (even for 6' + people). The snack counter offers a good variety of movie snacks, the popcorn is always made fresh and the prices are very decent.
The first time I went I was impressed on how well the entire movie experience had gone, since so many people encouraged me not to come here. The second time was not so great. Do yourself a favor and avoid going to see a movie when the presentation is in room #1. The movie is always late in this room, and that's after watching the previews over and over again. You can hear the sound/music from the room next to it and so ruins part of the movie.
If you see a movie in room 3 , most of the time there shouldn't be any problems (I've never been in room 2 so can't...
Read moreI'm not the type of person that writes a whole lot of reviews. Out of all the years coming to North Shore Cinema, tonight was probably the worst experience we have ever had. Service was decent, the movie was good but the ambiance was not good. Nobody follows their designated sitting area that's on the printed tickets. It sucks for those who pay online in advance and selects where they want to sit. There's no point of selecting where you want to sit when paying online if other people are gonna go sit at your spot. You would think everyone would be silent and off their phones during the movie but it was the complete opposite. A lot of people were shouting, screaming and have their brightness to the max on their phones during tonight's movie. A lot of traffic coming in and out of the theatre during the film is a big distractions for a lot of people. I can't speak for everyone but I hope your next experience isn't as deceiving as...
Read moreI was incredibly disappointed and disgusted with the level of service after waiting well beyond 40 minutes to see a movie that was supposed to start at 6:45pm I left. If you claim a movie starts at a specific time open your doors at that time rather than make people sit around and wait. People pay for a service and expect a level of professionalism to which this business unfortunately didn’t have any of. Definitely wouldn’t recommend this Cinema unless the movie you wanted to watch is traffic going up and...
Read more