Metro — Local services in Hamilton

The store reps are not very helpful. Difficult to find items in this store, hard to find a store rep and even when you do, they tell you it's out of stock without checking. Not sure why they do this. In my opinion, this is a very poor customer experience and unprofessional. It happened in multiple occasions.

I asked a store rep to check if an item is in stock right there he said if it's not in the shelves it's out of stock without checking, I found another store rep asked same he replied in same manner but this time I insisted it doesn't harm to atleast check the back, after a while, he came back n handed me the item and was able to stock up the shelves. Sometimes you ask a question they just reply I don't work in that department without making any attempt to help or get someone who works in that department

I don't get it, what's the point of having customer service if they cannot provide top notch customer experience, why are they there if not to render help to customers, do they really understand that the customers are the reasons the store is existing?

My recommendation to the manager at this location fennell and upper gage: try and have a general meeting with your employees and educate/remind them that being helpful, friendly, professional and more are the good qualities of customer service, treat all customer equally, if customers are happy they not only will shop at this location but will recommend friends and families to shop as well, in return, a higher sales return/turnover. In the long run business will flourish, shareholders will be happy as well as employees

Times are hard, there's recession, loosing 1 customer is a big deal, that 1 customer can result to 1000 more customers as they spread the bad news along.

Metro is a great brand but some of the employees can ruin this if things are not put in place and if they don't carry out their duties with the intention of providing a satisfying, excellent and top notch customer experience, treat every shopper equally and with respect and stop acting too personally when carrying out your duties. The business is not yours, the shareholders are the ones suffering the poor and unprofessional outcomes of the employees

I hope this review gets to the top management. I'm just 1 customer expressing my opinion on the way I was treated but there are millions who may not have the time or not interested to do this. A bad review is there to help management take the proper action to set...

Purchased a box of oatmeal cookies from this store and found what I though was a cookie that had been bitten by someone and then put back in the box. To be honest it truly "creeped me out", all I could think of was disease and strange saliva on my food which was rather unpleasant. I returned the box to the store today and met the store manager and the assistant manager who very respectfully and patiently explained how these cookies were baked in store, and how this particular recipe was prone to breaking occasionally. They were so patient, and professional, and understanding; they completely put my mind to rest. Now I am sure it was just a broken cookie that was coincidently shaped like it had been bitten and there was never a quality question, nor was I ever at risk, In fact the broken cookie was testimony to freshness and authenticity of the recipe. I came away completely reassured and even though there was no fault on the store's behalf they fully refunded my purchase. Honestly great people and a great store. Needless to say i will always shop there; Metro is my main grocery store, this is my local Metro and they just were just so nice, understanding and patient with me. So I give this store a five-star recommendation, and a...

The cashier weighed the zucchini and the cardboard container and charged me. Luckily, I checked my receipt prior to leaving the store.

This is unbelievable that I was charged for the cardboard box and the zucchini instead of the right price, which was a set price of $3.99 and not by weight. Customer service was not helpful when I brought it to their attention.

This is not the first time that I have found gross errors in what I was charged which prompted me to check my receipt before I left the store today.

They have lost a loyal customer. I will not return to this store with its incompetent employees.

Update: I went back to the store to speak with the store manager and although he wouldn’t give me my money back he did give me a $5 store coupon which I promptly used.

He did apologize for the cashier’s error stating he was a new hire but I commented that new or not… why would you weigh a cardboard container along with produce?

I did inform the manager that I would be updating my negative google review to reflect the resolution but it is unfortunate that the issue wasn’t resolved when I first brought it to the attention of customer service and she called a superior for...