The UPS Store — Local services in Hamilton

My recent visit to this UPS Store handled by photographer Stephen, has left me utterly frustrated and disappointed. I cannot emphasize enough how appalling my experience was, and I feel compelled to share my ordeal to save others from making the same mistake.

I shelled out a whopping $17 for what should have been a simple task – obtaining a 5x7 photo for my PR card renewal. Little did I know that this photographer's version of "professionalism" would fall short of even the most basic standards set by the IRCC website.

The audacity to charge a premium for a service mandated by the IRCC is mind-boggling. Despite the abundance of excellent camera phones available, I begrudgingly chose the supposedly foolproof path of a commercial photographer. Yet, the photo I received was a slap in the face – flagged by the IRCC website for being either too dark or too bright.

For $17, I expected competence, attention to detail, and adherence to the guidelines. Instead, what I got was an absolute mess that not only wasted my time but also left me with a worthless photograph for my application. This is beyond frustrating; it's a blatant disregard for the customer's needs and a failure to deliver on the promised service.

The impracticality of having to safeguard a thermal print receipt, return to the same lackluster studio, and then engage in a fruitless argument with the photographer is unacceptable. A paying customer should not have to endure such a ridiculous and inconvenient process, especially for a service as supposedly straightforward as a PR card photo.

In a country with standardized photo requirements, where simplicity should prevail, encountering such incompetence is simply infuriating. My hard-earned $34 was flushed down the drain, and I have zero intention of subjecting myself to this unprofessional establishment again.

This review isn't just a complaint; it's a plea for the photographer to wake up and take his job seriously. Customers deserve better – an experience that reflects the premium they pay for a supposedly professional service. This was a complete and utter letdown, and I hope potential patrons think twice before wasting their time and money here.

Error when uploading on IRCC Site : "Warning: Your photo does not meet the following requirements: Brightness: Your photo may be too bright...

I don't know his name but whoever the guy that was in yesterday and today, was rather rude. A very simple interaction of me dropping off a package got turned into a whole ordeal. I tried yesterday to drop off a package, and he said i require an additional label from the receiving party, so i left no issue. So I contacted and asked the receiver to provide what he was asking for and they said the label they gave was all I needed. So I returned today, to drop off the package. The guy remembered me and tried to refuse again and when I politely tried to explain I wasn't saying UPS was the problem, only that I was using the label the seller gave me so if something happened that it was the receiver's fault. He made an inappropriate remark to me infront of the lineup of people and reluctantly took the package after seamlessly taking multiple people's drop offs that arrived after me. Poor service indeed.

*update base on that response from the owner As I said, it wasn't the policy that I had issue with in this case. It was how the guy spoke to me when I went back the 2nd time. I appreciated that he on the first visit informed me about the invoice label needed that I left the store to contact the receiver to ask for. When I explained to the receiver, it was their decision to not give that label still and insisted that I drop off the package to UPS regardless, something to which I tried to explain to the guy. I recall even telling him that I get his position and should something happen to the package that I agreed it would be the RECEIVER'S fault, not UPS OR MINE, because I had in writing that we were merely following the receiver's instruction. In no way was I disappointed in the policy, it was his attitude that I took issue with because he assumed and even in this response assumed that I blamed the policy or would blame UPS should anything happen to the package. I was there with my kids, who unfortunately started to act out while I was trying to explain to him, and I even made sure he knew I wasn't angry or being difficult with him, just was frustrated with my kids' behavior at the time. I just really feel he could have had a better demeanor in this overall. "It goes without saying....." is a poor mentality because I made it clear that the blame remained with the receiver's failure to give...

I had to send a package back to Amazon so I headed to the UPS store , when I handed my label over the lady said it wasn’t clear enough. I explained that my printer was low on ink , she told me she could print a label for me for , I think it was one dollar .

I said to go ahead that would be fine . She also informed me that they refilled cartridges right there at the store . I asked if the refills were reliable and she said they were .

So the next day I headed to the UPS store with my empty cartridges. I handed them over along with $35.00 and waited about fifteen minutes . A guy came out and handed me the cartridges without saying much . I took them home and had a look at them . He had resealed the front of the cartridges with a piece of tape that was all wrinkled and crinkled .

Anyway I put them into my printer and they did not work . I don’t know why , I just couldn’t get the printer to do anything . So I wasted $35.00 , I didn’t go back to the store as I didn’t think Mr Personality would be able to help me . Not impressed at all .

UPDATE

Thanks for getting back to me . I did spend some time googling and trying to get the printer to work . In the end I just ordered new HP cartridges from Amazon and installed them with no problems . I will keep your info in mind for the future . Nice to see you have a sense...