Chocolat Chocolat Inc — Local services in Montreal

What a pleasure it has been to make my first purchase from Chocolat Chocolat! They are everything you want in a supplier. First of all they had the Chocolate World moulds I was looking for (which I couldn't find from the original vendor). The people who developed the ordering system have made it very easy to find what I need because I could search for each mould by the product number stamped on the mould which made finding the right ones a breeze. I already had one of each and I needed two more of each. The first-rate team automatically requested the Fedex email option to send me email updates on the delivery status. How nice to have a supplier that goes the extra step for the customer. I have to admit this is the first time ever that a supplier has done this for me. I can see that someone in this company has really thought through what the customer needs and wants. How refreshing is that? They are 100% customer-focused. The website is beautiful and easy to use. Their people covering the phone are friendly, respectful, polite, knowledgeable, and professional. The moulds arrived very quickly. They were beautifully packaged with care and attention to detail. They had even been put in clear holiday-theme sleeves, protecting them and attractively presenting them at the same time. These beautiful moulds will be making my beautiful chocolate (well, okay, I have to help a little :). The pride and care for the product and customer are obvious. There is a synergy in this company that is not an accident--rather it is a well run, beautifully orchestrated enterprise delivering in every aspect of customer fulfillment. Their execution is flawless. Chocolat Chocolat is a gold-star...

I own a successful online chocolate business in Colorado. This company has good products for the chocolatier. However, they post inaccurate measurements for their chocolate molds. When I ordered foils that matched the size of the molds I bought, the foil size was too small. I called them to tell them that the size of the molds they provided on their website was wrong and forced me to order the wrong sized foils from their website. The first call I received was from one of the owners who told me that she would send me the right sized foils in replacement, due to their inaccurate information on their website. As I ordered $250.00 from this company and planned on ordering more, I was happy that I was promised this. Then I received a call today from a different owner telling me that she was unable to charge my card. (This was due to international safety features on my account). When I explained to her that I was told these foils were being sent to me for free in replacement of the wrong foils I ordered because their website was wrong... The owner told me "they are not free." So, after this poor business practice and disregard to a customer who was going to spend several thousands of dollars in merchandise with them, over $16.00 worth of foil.. I told her to cancel my order and all existing orders. They will not have my business based on principle and poor customer satisfaction...

I ordered for the first time with this wholesaler and spent a few hundred dollars on a couple of molds and chocolate, but to find out one of the molds I ordered was cheaply made. no way near the quality of the other brand been a "chocolate world" made in Belgium. I done some research on this cheaply made mold as this mold had no branding etc only a few numbers and found it to be made in china. TOTALLY Disappointed and to sum it up. Chinese molds are much lighter, cheaper material and are very low quality workmanship resulting in scratching of the mold and cracking/breaking/spiting of the mold. As you pay just as much for cheap Chinese molds to a brand name quality one with this wholesaler. To return it to the wholesaler you have to pay the shipping and a restocking fee of 25%, and worst of all the listing for the mold should of been clearly written ie made in china or Belgium. Lesson learn't never again will I be shopping with this...