Falls Escape — Local services in Niagara Falls

Game was constantly interrupted by the game master plus they charged us for damages that we didn’t cause.

We signed up for the City Morgue escape room. We enjoyed the overall puzzle of the room. However, our experience was unpleasant due to the fact that the game master was constantly coming into the room to guide us, and even flat out telling us the answers at times. Not sure if this is a flaw of the room design or if the game master just was impatient with us. He wasn’t the friendliest. At one point another staff member accidentally walked into the room not realizing we were in there….

To make things worse, there is a prop in the room which already had holes in it. Laying on top of this prop were 2 steel rods tied together. One of our players thought maybe one of the tasks was to insert these rods into the holes.

We managed to get out of the room. As soon as we got out we were told that we would be contacted to pay for damages made to the prop. They claimed we pierced the prop and created those holes. They charged my credit card without my consent. I tried disputing this with the staff and owner to no avail.

This isn’t the first time they accused guests of damages that were already there. Would hate for this to happen to other locals. Best to avoid this business so that you don’t get burned.

Update: Owner failed to provide proof that prop was not damaged before our game when asked. Owner claimed our player was doing a sawing motion on video tape but when I asked to see this video, I did not get a response. It became our word against his. For it to apparently happen 3 times in the past sounds like you should have adequate signage, or maybe remove the steel rods from the game? Sounds like a good way to get extra...

Great fun for my kids lazer tag b day party! Yay BUT The escape room bright colored hair young lady employee came a stomping out yelling at the group of 13yr old boys ... the boys were excited and loud on their way in... She was rude and didnt know how to handle the situation. Instantly screaming at me and the boys ... not the greeting I expected ... "this is a place of business!"...." you cant just yell!" ... "you guys are being too loud you need to keep it down" I replied whats the problem? "Alls I can here is them yelling rootbeer! rootbeer! rootbeer!" 😡 .... I tried not to laugh ....🤣 the 13yr old strong minded young men werent rude but giggled at her immaturity 😊💪 we remained quiet and I took the opportunity to teach the group.

You won't learn this is school boys, It's called customer service and it goes like this:

"hey guys, hows it going? you guys gonna play lazer tag today? Ya? Your gonna have fun! It's literally a blast! Lol 😁 Hey can you do me a favour? I see you are excited and that's great! But can we try not to yell so loud right here at the entrance? we got people playing a different game right on the other side of this wall and they need it to be a bit quiet so they can consentrate on their puzzles" ... "Great thanks you guys are the best! Oh and hey next time check out my escape room its tons of fun too... my name is Karen and here is a flyer. Thank you so much for understanding"...

Karen: Why is my Tip jar empty? 🤣

These strong minded young men knew all about the bug eyes and how florescent colors in the animal kingdom mean poison. Shocker? Nope another...

We did the library escape room.

I initially thought I had pulled into the wrong address as it was raining fairly heavily and I didn't see the sign for attration parking so I stopped in the hotel office to see where to park.

After getting to the area where the escape rooms are we watched the video and were off to our room.

I am giving 3 stars as the staff were very helpful and friendly but we did have some significant hiccups in our room.

You could hear the people in the room next door through the wall. Loudly. Not a big deal really.

We made it a bit and burned a clue but that was when we encountered our first hiccup in the a prop wasn't where it should have been so we got stuck even using a clue because the game master wasn't aware it was gone and just thought we hadn't seen it.

Fast forward a bit and we encountered a puzzle that we were doing correctly but it was not working so we had to have the game master come and help with that.

In the final area we were missing another prop that broke the room. We could not have finished because it was gone. We searched everywhere..the game master searched everywhere. The prop was gone. We were right at the end so it counted as an escape as we would have had plenty of time if only the prop was available.

Again the staff were great and the room was nicely themed. It was a bit dark and the flashlight given (part of a walkie used for calling for clues) was also fairly dim. They should probably invest in some led...