Maddocks Myers Jewellers — Local services in Ontario

First and last time to Maddock to get my dads Rolex watch to get cleaned and also fitted. They said they would give a quote before they started the cleaning and look over the watch. They eye balled the links needed to be removed and assured me everything will be taken care of. They called two weeks later, which is fine since I'm usually working. Went in and found they lost the Rolex links and passed it off as oh no worries we will find it some where and its not really needed now since they took the links out to fit my wrist. Noticed the watch was two small and told them the fitting need to be fixed. The old lady gave me some attitude to the point of taking off her glass's to think that her company loosing my dads watch parts is my fault and its a oh well we will find them later. Told her that i will come back when the job is finished (as i was about to loose it on this lady), and when they find my parts to my watch, to call me. Also told her that lying to a client is not business wise as i asked for a quote to let me know before doing the work. As i have never got this watch worked on since my dads passing. Went back after another two weeks of waiting after they called me to let me know the watch is done, nothing else and not even a sorry for their mess up. They did end up finding the missing links and right off the bat says make sure you don't loose the links and the parts are expensive. I just said ya i know, and glad that you guys find my lost link. Also noticed they didn't even set the time on the watch after the repair/ clean after each interaction. Then noticed they charged me $10 more then the first time i went in as i was about to pay. At this time, i wanted to get out of there or i would say something that would cause an issue for everyone. So in the end i found... They are unorganized Don't care about people property, low to high cost of items and even handling the expensive item like its nothing. Will say quote will be given before work, but that is a lie. If you catch them in a mess up or lie, they will charge you more. There is no Honor or respect in this company. (Could be they are all so old that they don't care about the job and just need to retire) They will not say sorry for their mistakes and just give a oh well attitude. I have run my own business with many employees for 20 years and this stuff would not fly. As if i was working there. I would have a better organization instead of running around trying to find stuff instead of having it all in one spot. When an employee messes up, say sorry and fix it. Instead of giving million excuses and attitude. Don't charge the customer more for their own mess up. And try to do the little things like setting the time on the watch, after the clock repair has been done. As it shows respect to the customer. All i can say now is DO BETTER...

Great service! I highly recommend this store for all your gold repairs and ring sizings etc. Utmost professionalism and they're true experts! This is a very old ring that belonged to my fiancé's grandfather and they resized it and also made it sparkle and gleam like it's brand new! They did other work for me too and I'm extremely impressed with all of it! This is now my new and only...

Dennis and Laurel were amazing to work with so friendly and kind. they really have your best interest in mind.

They went over and above to help us do a custom piece and worked with us to pick out a wedding band that was perfect for my fiancé.

I absolutely suggest working with Dennis and Laurel they made the process stress, stress...