CoCo Fresh Tea & Juice — Restaurant in Ottawa

extremely poor customer service. Me and my friend went in there when it was completely dead and they had their backs to us for at least 2 minutes until we had to say something for us to be served. i wasn’t a fan of my drink because of one of the ingredients that were in it and it didn’t say anywhere that that ingredient was going to be included. When i tried it, i was not impressed at all and knew that was not what i thought i was going to be getting. I went up to them after taking the smallest sip and asked them if they can make me something else similar but without the ingredient and he had an extremely rude tone and said “well your gonna have to pay for it.” even though i just paid 8 bucks for this one. I left super unsatisfied and disappointed. Wont be...

I have read so many reviews about this store in the past about the poor customer service but I thought I’d give it another chance but they haven’t changed at all. Yesterday I ordered Cold Taro Sago with no ice. When I brought it home, I just realized it was hot Taro! went back today around 6.15pm and made the same order. I told them about the mistake they made last time for my taro. The girl with glasses just asked me to check it before I left! What an attitude! Say sorry would be good enough but didn’t bother at all. I will never come back to this store! Even though so many bad reviews about the customer service, the management here only replies to your review but has done nothing to improve. Save your money go...

The staff was condescending when I asked about the time it took to complete my order. Spent a lot of time waiting for a glass of water Staff do not respect customers, too many orders, do not do one order at a time but do too many orders at the same time, display all the cups with pre-made toppings, instead why not do one order at a time so customers do not have to wait too long, if you feel that staff and time are not enough, do not accept Uber orders to ensure service quality, there are customers who only want 1 cup of water but have to wait up to 30 minutes, when customers ask, staff do not answer, instead laugh 🙂 they do not...