Surplus Furniture and Mattress Warehouse — Local services in Sault Ste. Marie

Purchased a Sofa/loveseat on the 25th of July, 2020, at the time of purchase they said they needed to order it and it would be in within 3 weeks. which gave us plenty of time before we moved our daughter to another city on September 1st because we could pick it up the day before the big move.They did have the loveseat in stock, but we didn't want to pick it up that soon, we did eventually pick the loveseat up the day before the big move. I called 3 weeks later asking if the couch arrived - excuse #1, No it isn't in because of Covid they couldn't ship it by truck so it will be shipped by train and it won't be in for another week. 1 week later, called back again asking if it arrived, excuse #2 said the train didn't drop it off in Sault Ste. Marie, Ontario it went to Toronto and they are going to ship it back up to the Sault and it will be here by the end of the week. Excuse #3 received a call from management from the store that evening after I called that morning telling me that the train dropped everything in Winnepeg and not the Sault. It will be here by the end of the week. I called them at the end of the week On September 11th, 2020 asking if their shipment came in yet; they told me they where expecting two transport trucks between 11am and 3pm that day and will call us once they unload and take inventory. It is now Sunday September 13, 2020, still haven't received a call from them. Called several times that day starting at 12pm when they opened, kept getting answering machine telling me the store hours, it took several calls before getting through. Excuss #4, They said to me that they where suppose to receive their shipment between 11am to 3pm on Friday, the transport company called at 3:30pm saying that they where not going to deliver it that day so it won't be in for another week. We are seriously thinking of cancelling this order and getting our money back and purchase a sofa at a different furniture store, closer to where our daughter lives and they will deliver to her apartment. Not impressed, called several Furniture stores within the city and asked them if they had any delays in shipments coming in and they said no they haven't lately but in the beginning of covid there where delays. Please think twice before going to this place with the many excuses they gave. For transport drivers, time is money for them. More deliveries more money and bonuses when delivered...

I bought a new bed from Patrick. I was given the wrong footboard. There is a more expensive model with a footboard that has drawers that I paid for. They gave me the one without. I had to get help to put it together and once it was together I figured I would go get the difference in price back as a refund and just keep this one as it was too much work to take it all apart and run back and forth a couple more times to change it. I go back to the store and a couple employees talked me into swapping it and offered to come do it for me. Which I believe is more than fair considering it was them that made the mistake, not me. Why should I have to go through all this work and hauling stuff back and forth. They told me 2 days in a row they would come and I waited at home for them to not show up. I went back in and Patrick the manager says no were not going to do it for you and we are not refunding you the difference between the 2 footboards. Even though I told him I'd even spend the difference in the store! Then he tells me now that the cheaper footboard is now the same price as the one with drawers so aside from me going home and taking it apart and bringing it back and getting the new one instead of giving it to me now while I'm already here and bringing the other one back that there's nothing they will do for me. I have filed a complaint with the better business bureau and am writing to let everyone know that they are very difficult to deal with when it comes to them making a mistake with an order and making it right.. I'm in the process of writing their head office next as I'm extremely unhappy with this whole experience.. I'll never buy anything here again after this nightmare. I hope this review saves a few future...

I purchased a king sized mattress set from here. I wish I had been told it was final sale before spending nearly $2000. I had no idea I couldn't return it or at least have warranty through the company.

I didn't take off my winter jacket when trying out new mattresses (sales associates, maybe this is a tip for future customers). The mattress felt so much softer in the store compared to when I got it home and I ended up purchasing a set waaaayyyyy too firm for myself and haven't slept since I bought it I have such bad back and hip pain. The mattress has been slept on a month and is still rock hard even though it is advertised as medium. I'm so disappointed I wasted so much money on this purchase without knowing it was final sale. I definitely won't be shopping somewhere without a sleep trial ever again. The sales ppl recommended I post it on Facebook marketplace which I did, but nobody wants to pay $900 for a 'used' mattress and I haven't had any luck selling.

I lost hope on it getting softer I hate it so much last night I started sleeping on my previous queen pillowtop...