Greenland Garden Centre — Local services in Sherwood Park

The manager at the counter is extremely rude and disrespectful. My husband is a landscaping contractor and has an account with Greenland. He is very busy in high season. That’s why I am helping him with design and some small tasks, e.g. to pick up plants for his projects. Yesterday, I dropped by Greenland to pick up a couple of missing plants (cost $300) for his job. When I wanted to pay for the purchase, the counter sales told me that I needed my husband’s ID to use his company account. The fact that I can provide a phone number they have in the system, company name and address wasn’t sufficient. I offered that he could call them from the company number to confirm my purchase. I deemed this to be reasonable proof. While waiting for his call, I explained the situation. But the “lady”-manager instead of setting my plants aside and letting the other people pay for the purchase kept asking me inappropriate questions like whether I have the same surname as my husband; whether I have the company address on my ID. She was trying hard to prove that I am a liar in front of the other people waiting in line. Her rude and discourteous behaviour made me cry. I felt embarrassed, humiliated and miserable. The counter girls offered some options. When I decided to pay the full price, my husband called them & clarified the situation. But instead of apologizing, the “lady”-manager asked me to show my ID. When I showed it, she said she couldn’t see anything and told the counter girl to check it. After all this show, no one even said “SORRY”. Finally, they told me that my husband could add my name to the company account. Seriously? You couldn’t tell this before organizing all that? I still don’t understand why you made all those people wait in line instead of setting my order aside and letting me wait in the store until my husband called you. I am appalled at this unprofessional behaviour from your manager, and I am disappointed with your customer service. Never going back and won’t recommend this...

I bought a hoya pubicalyx Hawaiian Royal Purple from Greenland in December 2021. Now it blooms and it turns out a common hoya carnosa actually which is widely available with much cheaper price. I contacted Greenland and talked about that. I have a membership and they was able to verify my buying history. The first person said it was too long ago and they could not do anything and told me to talk to a manager. I then talked to Bob, the manager of the tropical plant section, and he said that the mislabel was the fault of the supplier, and Greenland was not responsible for that, and that if I don't want that hoya I can sell it to other people. He basically denied any responsibility. After a long and very unpleasant conversation, when I brought up several reasons why they should take responsibility for that mislabel, he eventually said that he would contact the supplier without any guarantee. I am so disappointed about this customer service. While I am not care much about a refund actually, I did hope Greenland responded me in a nicer and more responsible way. Honestly, the main reason I contacted them was to see how they treat their regular customers when something happens. After spending almost 2 years taking care of the hoya, I love it and don't want to return it actually, even it is just the most basic hoya in my collection and I would even not receive one if given for free. I liked Greenland and bought many plants there, but I am...

🌟 1 Star I’ve been a loyal customer at Greenland for five years, spending hundreds of dollars on perennials, garden décor, and café visits. My dogs and I have always looked forward to visits — it’s been part of our seasonal rhythm. But today was the last time I will ever step foot in your nursery.

First, let’s talk pricing. $26 for a full-size bee balm in August — the end of planting season — is unrealistic and, frankly, gouging. For a local business that claims to support community gardeners, this feels more opportunistic than supportive.

But what truly ended it for me was the moment I asked a staff member — who I’ve interacted with before and who was wearing admittedly adorable cottagecore mushroom earrings — to help take a photo of me in your greenhouse. Her response? “Make sure you suck your stomach in.” Excuse me? What kind of business allows staff to body shame customers in 2025?

Let me be crystal clear: I was dressed up and feeling beautiful on my day off. I’m a proud, confident woman and your employee tried to undercut that with one thoughtless, toxic comment. You don’t do that to anyone — and especially not a returning, paying customer who has supported you for years.

I will not be back. Not for plants. Not for bulbs. Not for overpriced café lunches served with a side of rudeness. There are better, kinder places to spend my time and money — and to feel welcome in...