CoCo Fresh Tea & Juice - Emerald Hills — Restaurant in Sherwood Park

I am reaching out to express my disappointment regarding my recent experiences at your emerald hills branch. I have been a loyal customer of Coco Tea since it opened and have enjoyed your drinks at various branches. Unfortunately, the quality of service and product at this particular location has declined since a new Filipina supervisor started.

I always order my usual Coco Tea with an extra 3 scoops of coconut jelly, but recently, I’ve been receiving only 2 scoops, and they’re not even full. This has happened repeatedly, making me question whether the extra is truly worth paying for at this location. I haven’t experienced this issue at other branches, which is quite disheartening.

Additionally, the supervisor in question has not been friendly, which further detracts from the overall experience. I genuinely appreciate the quality and consistency of your drinks, and I hope that this situation can be addressed so that the service at this location aligns with the standards upheld by...

I went here with my kids today and ordered to-go Brown Sugar Matcha Milk Tea for myself and Strawberry Slush with tapioca for my kids. They were very good compared to others we tried from other stores. Service was no-nonsense and fast, which I like since I have small kids and an infant with me. Plenty of parking outside, and was very easy to push a stroller in & out of the store. Plenty of space inside for my kids to move around, though more wall or glass decorations and music are needed to get a better ambiance for those who would like to dine in. Claw machines are also available inside for...

I love CoCo's and generally they have had great quality control, but I won't order the taro slush from this location anymore. It's one of the most popular drinks, and yet the last few times I ordered it, the taro is weak, and I can only drink about half or two thirds before everything left is ice. Sometimes they get it right depending on who is working. On my last visit, I expressed while ordering that I wanted less ice because of the aforementioned issues, and I was told that they don't adjust for less ice in the slush. And sure enough, it was bad.

I wish CoCos was more consistent...