I am reaching out to express my disappointment regarding my recent experiences at your emerald hills branch. I have been a loyal customer of Coco Tea since it opened and have enjoyed your drinks at various branches. Unfortunately, the quality of service and product at this particular location has declined since a new Filipina supervisor started.
I always order my usual Coco Tea with an extra 3 scoops of coconut jelly, but recently, Iâve been receiving only 2 scoops, and theyâre not even full. This has happened repeatedly, making me question whether the extra is truly worth paying for at this location. I havenât experienced this issue at other branches, which is quite disheartening.
Additionally, the supervisor in question has not been friendly, which further detracts from the overall experience. I genuinely appreciate the quality and consistency of your drinks, and I hope that this situation can be addressed so that the service at this location aligns with the standards upheld by...
   Read moreI went here with my kids today and ordered to-go Brown Sugar Matcha Milk Tea for myself and Strawberry Slush with tapioca for my kids. They were very good compared to others we tried from other stores. Service was no-nonsense and fast, which I like since I have small kids and an infant with me. Plenty of parking outside, and was very easy to push a stroller in & out of the store. Plenty of space inside for my kids to move around, though more wall or glass decorations and music are needed to get a better ambiance for those who would like to dine in. Claw machines are also available inside for...
   Read moreI love CoCo's and generally they have had great quality control, but I won't order the taro slush from this location anymore. It's one of the most popular drinks, and yet the last few times I ordered it, the taro is weak, and I can only drink about half or two thirds before everything left is ice. Sometimes they get it right depending on who is working. On my last visit, I expressed while ordering that I wanted less ice because of the aforementioned issues, and I was told that they don't adjust for less ice in the slush. And sure enough, it was bad.
I wish CoCos was more consistent...
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