Branches Fresh Food Experience — Restaurant in Sherwood Park

I was seated within 20min of opening, relatively quickly given the fact that it was busy. My guest and I ordered at 925 am. A full hour later, I asked for my single appetizer to be checked on (cheese bread). 10 min after that, it was served. Another 25 min passed and I watched a couple with two children get served child entrees. 10 min later, the parents got their entrees. This would have been ok if they had not been seated at least 30-40 min after I made my order! About 10 min later, my two entrees finally were served. It was a 145 min to get my food. I was at the venue well over two hours with eating time. We only had three food items and we waited longer than anyone in the restaurant to be served. Rather than giving us our drinks for free or acknowledging wrongdoing, my table was avoided until I finally walked to the front to pay. My frittata was bland, there was no seasonings on the table. I was embarrassed to have brought someone with me and bit my tongue the whole time. It was my first time attending this venue. I did not complain at any point...just asked for my order to be checked one time. That's likely when it was realized that my order must have been lost or given to someone else. Shame on you for thinking it was "ok" to treat me and my guest like that and ignore the ball that...

My first experience at Branches was fantastic, so I made a plan to take my mom there for her birthday, as I was sure she would love it. I'm not sure if it was just an off day, but the service we received was awful. They weren't super busy, but our server was frequently nowhere to be found. Our meal sat under the lamps, ready to come out for a very long time as 9 other meals that came up after ours were delivered to their tables. When we finished up our meal, we sat with empty glasses and waited ages for our server to return, and when she didn't, I flagged someone else down to ask what desserts they had and request our drinks be refilled. Our server stood chatting with another server for a good 10 minutes while our dessert sat not 2 feet away from her, then she walked away and disappeared again, to come back 5 mins later and bring our dessert to the table. We never did receive our drinks, I had to go ask for cutlery for the dessert, and we waited another 10 mins for the bill after requesting it. This was nothing like my first experience there, but after such a disappointing birthday treat for my mom, I'm honestly not sure I'll be back. A table that was sat just ahead of us when we arrived had THREE groups come and go from it in the time we were there... and we weren't being slow...

Came in for a “Mother’s Day Brunch” as I had called earlier in the week to confirm Branches was having. I was told they were having a brunch from 9-2 and that it was first come first serve. We were sat after about an hour wait (not an issue as we expected long wait times due to Mother’s Day and the special brunch) and were sat outside on the patio. We were given regular menus which was a little disappointing but given this was our first time dining we held out hope. My mom had the bacon mushroom pizza and I had the salmon pizza. Her pizza was flat (no pun intended); just a very boring tasting pizza. My pizza was extremely unbalanced. The salmon was salt lick level salty which was only heightened by the salty capers and cheese. The garlic sauce was the highlight of this pizza but with the addition of the pickled onions that were sweet instead of acidic this pizza was really lacking overall. The service was just as flat. Our server was polite but lacked personality and seemed to miss basic cues like checking on our table and refilling beverages. We only saw her once after our meal was dropped at the table and by that time we had finished and we’re ready for the bill. They seemed well staffed so I’m not sure why we were not met with a more personable experience. Too expensive for...