Toy Heaven — Local services in Smiths Falls

I was looking for a video game that is difficult to find. I found it on Toy Heaven and the price was great. So many other companies drastically mark up the price for hard to find items.

The item was packaged and shipped the same day—I ordered in the afternoon so this was especially impressive. I received emails thanking me for my business as well as letting me know the status of my order.

The item arrived yesterday and was packaged so nicely. I even received a follow up today. This is a shining example of great customer service. These little things this company did has won a customer for life. I felt appreciated, I was happy to spend my money supporting Canadian business and It made me want to go back and buy something else from them because of how easy and enjoyable the whole experience was. Especially in todays world with all the big box stores, you just don’t get this personal experience very often anymore.

I have told many people already about this company and would highly recommend them. I just wish I lived closer so I could go shop in person in the and meet the people who...

I can’t praise this company enough! I ordered something online and received it in a timely manner. The communication with the owners are impeccable. They email you to confirm your order, when they send out the package, include a picture of your package and email you after to ensure you are happy with your purchase. This is my first time ordering through them and I was skeptical at first buying a used game and with their return policy so short and not living close by. But they’ve exceeded all my expectations. Upon receiving the package, it is packaged every securely and you can tell they spent time packaging to ensure no damage to your item. The item itself is in great condition and works just as brand new. Highly recommend this company, not sure if they’re a small business, but they seem like the most down to...

I've never written a review for a place before, but this had to be my first one. I found this store by accident on the internet, was majorly impressed by the prices, the quality, and the overall experience. I ordered on a Sunday at around 8pm, and after my order was placed I received a confirmation email accompanied with a thank you for shopping note from Lenny, it was spectacular customer service. I live roughly 5 hours away from the store, and received the items within 3 days (canada post got delayed one day, but that doesn't take away anything from the experience). On top of the items being of good quality, a little pack of Halloween Pokemon cards were added in, which made both my boyfriend and I feel like little kids again. 10/10 will highly recommend this...