Mejuri — Local services in Toronto

TERRIBLE CUSTOMER EXPERIENCE. THEY DO NOT CARE ABOUT YOU OR YOUR BUSINESS.

They attempted to host an exclusive event for M+ members on Nov 10,2024 at Yorkdale and failed the set capacity limits on the number of people who could rsvp to the event. We showed up at our designated time slot only to find hundreds of people lined up on a first come first serve basis.

There was no order to the chaos.

We were given mixed information but several different employees. One blonde girl only knew how to apologize she didn’t really provide any help or answer questions. Another asian girl with blonde hair said someone would come through the line to take orders for people who knew what they wanted. And that did not happen. By the time someone else said there was a separate line to order outside the store that was after 1.5 hours of already waiting in the line. There were people making returns and ordering things online for pick up despite this being an after hours event. The mall closed at 7pm why are they taking regular transactions at the time of this special event. People were see skipping and hopping in and out of line.

The girl (who said she was new she started in July) manning the line could not get through the entire line in over 2.5 hours because she kept on checking some peoples tickets then running back into then came out minutes later just to check a few more people and would continuously forget where she left off. If she just kept going through the line a lot of misinformation would not have been spread around and it would have made her available sooner to help people check out. She also did not actually check everyone’s ticket either some people around us didn’t get checked. Once your ticket was verified there was no way to confirm that at the door, not that they were checking. So people hopped in and out of line after she checked that part of the line. Then after she was eventually done checking the line after 2hrs and 45 min, she didn’t contribute to helping any other customers she just chatted with people in line. She also had the good sense to bring out 3 drinks for 3 people when there was still 2 dozen people who hadn’t had any drinks. So not really sure why she was put in charge of manning the line she did an extremely poor job of it.

They eventually started handing out drinks to the customers in line 2 hours into the wait and then the people at the end of the line had to wait 45 minutes to get their drinks because the person handing out drinks needed a break supposedly. I wasn’t aware that handing out drinks required a specific skill set they were non alcoholic.

The manager refused to come out to address any customers and said he had no power to do anything. There was no apology or consideration at all and definitely no customer service experience at all. So I’m not sure what your purpose is if you’re a manager of a store and cant fix any customer issues or make any helpful decisions.

I had a 7pm time slot and i saw people who had later time slots than me at 730 and 8 get helped and get items before me.

Do not be fooled by Mejuri and their shiny objects, they have no common sense, no customer service experience, no competence. Especially at Yorkdale as well which is supposed to represent a client focused luxury experience mall.

The photo attached does not show the line that went towards mac cosmetics to banana republic and then back and down all the way to babaton. You can see there is just a mass amount of people standing around the front of the store as well with no line organization or employees to organize these people which also created a safety hazard since the store is really not that big either.

The event was supposed to be from 7-9 and i selected a 7pm time slot and after waiting over 2.5 hours I walked away without going into the store and a lot of disappointment.

As someone who has spent quite a bit of money at Mejuri and who advocates for small businesses especially local to Toronto I am very disappointed by entire experience and will not be a...

Most of the staff are snobby, condescending, and borderline prejudice.

I really hope Mejuri corporate is reading these reviews since I'm seeing several similarities in these reviews. This was on Saturday May 24 by the way.

We get to the store, about to log in, and this south asian security card sternly says we can not go in and have to wait in line (there's no line), no problem. So we chat for about a minute or 3 whole waiting and this same security guy rudely says "um excuse me the line is on this side" (don't you think he could've told us that when he saw us lining up in the first place?). Anyway, we go in and are greeted by this nice Asian girl (the one positive in this whole experience), my friend explains what she's looking for, the employee takes us to the back where the items she's looking for are and that's when things got worse. All my friend wanted to do was look at the display and kept getting roadblocked by this Caucasian lady who kept interrupting the other staff member the same sentence "I have an appointment. I have an appointment" and we're saying that's no problem go on with your appointment she just wants to look at the display and the lady was like no I have an appointment you need to go you can't be here. Then behind us a Caucasian male employee decides to rudely intervene "excuse me, if you don't have an appointment you can not be here you need to leave" (the nice employee was apologetic during this), so we left (as we left the rude lady goes to her client, arrogantly scoffs and goes "ugh sorry about that".

Mejuri, you're not selling Ferraris or even Rolex watches here, what gives you the right to treat myself, my friend, and all the other reviewers who had similar experiences, in this disrespectful way? To the point where we're not even asking the appointment lady questions or interrupting her with the client and are just trying to look at the display, not even asking to take it out or look at individual pieces, literally to turn our heads and eyes in a certain direction in the store and are met with this level of hostility because we looked somewhere that apparently we can't look if we don't have an appointment. This place needs to do better....

Edit: Their team reached out over email and made great effort to invite me back and fix the situation. Changing to 3 stars.

New to the Mejuri brand and I love a lot of the men’s jewelry designs. But hoping corporate sees this review so the company can improve its customer service experience from online to in store:

What’s the point of having your customers book an online styling appointment, fill in information on the specifics they need help with and the specific items they want to see, then to show up at your appointment and the staff in store have no information about anything you wrote down?

It kinda kills the point of even having an online appointment system. When it comes to luxury goods like jewelry, the experience of purchasing the item is just as important as the item itself.

I came in on time for my appointment expecting to see a few specific items (and wanted to buy them if they looked just as good IRL as online). Then I ended up waiting 20-30 minutes while the employee went back and forth to the back of the store telling me “oh we can’t find this, we can’t find that. I can only bring you one item a time,” then proceed to not talk to me at all while I’m trying things on when she finally ends up finding the items (back room need better organization?). I ended up leaving before I even saw all the items I wanted cuz it was comical how bad the customer service experience was lol.

Maybe the employees don’t get commission so they don’t care as much. I’m not expecting a Chanel or Van Cleef level of customer service, but at least something on par with Apple’s organizational system where info is actually passed along...