TD Canada Trust Branch and ATM — Local services in Toronto

Been using this branch as my home branch for personal and business accounts since the past 11 years. I have had amazing customer service under the previous leadership of branch manager Stephen Betts and support staff like Craig, Jarrany, Maria etc. (not at this branch or with the institution anymore). However, since the past year or so have had a lot of issues with the customer service of this branch. The staff (not going to name anyone) are extremely rude and arrogant and seem like the customer service has gone on a hike. I am finally moving away from this branch and taking my business to another TD branch. The reason I write this review now is because I have been a TD customer since the past 13-14 years or so and have found TD to be an amazing financial institution, however this branch has recently made me feel the need to try taking my business to another institution. This particular branch is really giving the TD brand a negative impact. I feel that the current managers and staff members at this branch need to take a customer...

I have been thinking about making the switch to TD for some time now and after having a conversation with someone named Jarrany, took a few times to get her name down correctly I will be closing my account and opening one with TD. TD truly understands the importance of customer service! Jarrany was so warm, welcoming, patient, and provided in depth information. Everyone should bank with TD, they truly...

Second time visiting this branch and I have to really appreciate the help from Samuel the both times I went in. Not only was he able to remember me from a month ago, but he was able to help me the issue I was having with my banking needs. Good staff like Samuel is also something that can make someone’s visit to the bank...