J Spa — Local services in Vancouver

On Wednesday June 18th 2014, I received a nice facial from Karen (my daughter bought me a gift certificate for a 30 minute facial). My daughter received a great massage. Went to pay. I think her name was Julie (the owner). My daughter was asked if she was paying for Karen's tip. I was shocked that she asked and said no, I was paying for the tip for my services. My daughter bought some product and asked about the return policy. Julie told my daughter as long as items were not opened. My daughter gave around a $30.00 tip for a $30.00 massage. Very generous. Julie did not have change for my $20.00 and asked if I would rather leave a $20.00 tip as she would have to go down stairs and get change. Are you kidding me!!!!! My daughter broke out in a rash a hour later from the product they tried on her face. Friday, June 20th, 2014 she returned to the store to get a refund because she did not open any items and was told no refund, will do a exchange. My daughter did not want a exchange as she was concerned she would have a reaction to the product. Julie (or whatever her name was) replied that my daughter just bought the product and could not afford it. Yes!!! She said that to a paying client. I did enjoy my facial and my daughter enjoyed her massage. I will never...

Pretty terrible experience. I'm trying to find the positives from it. We went for a 90mins couples Groupon massage, it was about 60mins long. The person who massaged me wore high wedge shoes during the massage which made a lot of noise on the wooden floor, but that's ok as it was mostly drowned out by the road noise. The room was freezing with air con, my wife said she was cold and they told her the heating was on. The "sheets" (they werent your usual massage parlour sheets but more of a fluffy throw you pub on a couch) on the massage table were damp when we got into it, I think the kind of dirty damp when they haven't been changed for quite a number of massages. My wife thought he massage was not too bad, the woman who massaged me did not know what she was doing and simply rubbed oil into me for 60mins. Don't get me wrong this is better than no massage, but just slightly. We felt pretty robbed having paid so much for such little service. The women were friendly enough if you look on...

I'm never coming back.

We went in for the couple's massage and fit us in despite a communication error on my part, so that was accommodating. The massage was relaxing, although I don't have much experience receiving massages. Overall, the people were nice and the experience was pleasant. I would try their other services as well.

Despite that positive experience, my second groupon was redeemed without my knowledge or consent because I had missed an appointment due to a personal emergency. The staff were nice, but the manager claimed that I must pay an additional $65 on top of my groupon credit in order to access the service I had booked AFTER I made my complaint, because originally it would have been a $85 penalty! The service costs $139 but my groupon credit (what I had paid for out of pocket, not the promotion value) costs me $129. I was being asked to pay $194 for a service that's supposed...