My Istanbul Food Market — Local services in Vaughan

We live in the area and had been wanting to check out this store for a while. Now that the weather is nicer, we often take our 4-year old on evening walks and like to stop by local spots for a treat. We visited on a Wednesday around 7:30 PM, hoping to pick up a variety of desserts and maybe some meat to grill. I had even browsed the store’s Instagram beforehand to get an idea of what to expect.

When we arrived, a girl was sitting outside on her phone. She followed us in and turned out to be the cashier or possibly a staff or owner it wasn’t clear. What was clear, though, was that there was no greeting, no “hello,” and no offer of help. The store felt empty aside from items on the shelves. There was no visible meat or butcher section, and the dessert area was minimal, with very few options available.

As we asked her a few questions, she kept glancing at her watch, giving us the impression that we were bothering her or keeping her from something more important. It felt rude and unwelcoming.

Despite the poor service, we still made a purchase and spent hard earned money even though we should’ve just left. That said, customer service matters, and this interaction left a bad impression. To the owners: please train your staff or consider hiring someone who will represent your business in a way that encourages customers to RETURN not drives them away. Unfortunately, we won’t be...

My visit to the store was not just grocery shopping, it was an experience of culture, authenticity, friendly community, and above all uniquely delicious food. The owner was very knowledgeable and helpful in selecting the items that appeal to my personal taste. The selection of cheeses, sweets and oils is truly refined and of the best quality. This store is a hidden gem of Vaughn! I will be shopping there often and recommend it to all people who...

My first visit to this store and first impression was remarkable. Quality products at a reasonable price, cleanness and the customer service are outstanding. Generally, as a food safety consultant I do not write public reviews lightly, but this food establishment “My Istanbul food" deserve to receive the 5 stars rank. If you are in search of quality Halal meat and Mediterranean food stuff, I highly recommend to consider this store in your next...