Update: I was able to connect with the owner and he made sure I was taken care of. A+ customer service. Very grateful :)
I was really excited to finally have found the time to stop in and buy a couple sweaters. When I got home, I noticed that the purple one had some threads loose where the hood connected to the body… so I pulled out my sewing kit and tied them in. I didn’t think much of it, things happen. Then this morning I put the blue one on to go to work and found threads EVERYWHERE.
I’m so very disappointed at the quality of this product for the price of it. I’m disappointed in myself for telling the cashier I didn’t need my receipt… I really shouldn’t have to sew brand new clothes before wearing them.
I have my doubts that this will survive a wash.
They don’t a great job of building a brand, I just wish the quality...
Read moreI called the store because I wanted to order their new fleece for my boyfriend on Dec 16th for Christmas. The person on the phone was super nice and said they would make it possible to ship the fleece to Vancouver before Christmas. Within an hour after putting in the online order I got a confirmation of my package being shipped. This is the best customer service I’ve ever experienced. Love their products and the...
Read moreI came across this store on a recent visit and if their sweaters are anything like the rest of the gear they sell, they are extremely worth it. I got one of the navy normal hoodies and it has quickly become one of my favorite sweaters. The design is simple and material is great and keeps you warm. Now I'm just waiting for their hats to come back in stock because they...
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