Destination Family Hotel — Hotel in Whitehorse

Please note that the area surrounding this hotel is rather unsavory, with numerous boarded-up storefronts, human waste on the sidewalks, and many loitering individuals. The main entrance lacks locks and remains open around the clock, allowing street access to anyone. The front desk clerk is stationed behind bulletproof glass, and a list of 28 conduct rules is posted in the elevator and on their website. This indicates an effort by the hotel to counteract the challenging neighborhood dynamics, suggesting that the typical guests are not familiar with standard hotel etiquette.||||In the room, the sound of water dripping led us to a bathroom ceiling swollen with water from the room above. The walls bore patches from previous repairs, and despite the room's cleanliness, it showed significant wear. When we pulled back our sheets, there was hair all over the mattress. The neighborhood's condition and the hotel's open-door policy hindered our ability to relax and rest with ease.||||I think that the management has a way to go before advertising their property as family-friendly. ||||Hotel House Rules||You certify that you will use the room only as a place of residence and will not conduct any business of any type in the room or in the hotel property.||There shall be no sales of any controlled substances like tobacco, alcohol, narcotics, firearms, or deadly weapons from the room or anywhere on the hotel property.||You understand and accept that there is extensive CCTV audio and video recording in the hotel premises and grounds for the safety of all occupants and that if asked will need to share with government authorities.||Guest rooms may not be shared with anyone other than those listed with the hotel register. “Hot rooming,” or sharing the room with another guest or guests continuously over a 24-hour cycle, is prohibited.||You may not sublet your room or share it with any other person. All guests must first register with the front desk before going to your room.||No pets will be allowed without prior approval by hotel management.||If you end your stay early, there are no refunds. We have blocked your room out for the term of your stay, preventing reservations during that time.||Quiet hours in the hotel are from 8:00 PM through 10:00 AM. There should be no loud music or videos, loud conversations, moving of furniture or any noise making.||Partying, drinking, and smoking is strictly prohibited. The red shed by the grassy area behind our main building is the designated smoking area. Please exercise proper decorum and hygiene when using it.||No loitering around the hotel interiors and exteriors shall be allowed as this can disturb other guests and cause security concerns.||Complaints of noise or harassment from guests or employees are considered serious and may result in your removal from the property, without refund.||Smoking, Vaping, hot-boxing, E-cigarettes, pipes, hookah in the rooms is against Whitehorse and Yukon laws and is prohibited. Violations of this will lead to involuntary early departure without refund.||You will keep your room clean and ensure the proper use of all furniture, fixture and equipment at all times.||You will allow housekeeping or maintenance personnel to enter your room to clean, maintain and ensure adherence to hotel house rules.||Linens and towels are for in-room service and are not rags. Please do not remove them from the room. You will be billed for linens and towels which are missing or are soiled or otherwise damaged beyond normal use.||Clean up after yourself. Repeated incidents of littering motel grounds with cigarette butts, drink containers, food, bottle caps or other trash will lead to an involuntary early departure, without refund.||The hotel reserves the right to charge a minimum $50 cleaning fee to guests who leave their room filthy, messed up and full of trash.||Any inbound mail sent to you and received during your stay may be picked up at the front office during normal hours. The hotel will not take any responsibility for lost or damaged mail or parcels.||Before we release your deposit, we will do a walk-through of your room.||In-room use of crock pots, hot plates, griddles, or any other gas, electric, or open-fired cooking or heating appliance not provided by the hotel is prohibited by Whitehorse and Yukon fire codes. Please refrain from using any of these.||No guest is allowed to exit via the window or climb onto the roof. This is very dangerous and is forbidden. Violation will lead to eviction from the hotel.||The hotel is a place of business and as such follows a dress code. You need to refrain from dressing inappropriately or in a vulgar manner when you are using common areas like the corridors and elevator.||The hotel is not a homeless shelter. Please use proper hygiene when in common areas. This means ensuring that your clothes, smell and appearance do not alarm hotel guests into thinking that vagrants are in the hotel.||You will never prop open any side doors or fire exits as this endangers the security in the hotel. You will only use the hotel main entrances at the front and back to enter and leave the hotel.||Extensions of your stay may be made a day before checkout day. Extensions are incumbent on room availability and your adherence to the house rules.||This Agreement is in addition to those stated on your rental receipt or those posted in your room.||This Agreement applies to any contiguous extension of your stay.||Any Violations of this Agreement may result in eviction from the property without refund and may subject you to additional...

This hotel will scheme and scam you in any way to get money from you. I booked this hotel as a last resort for 6 nights. I booked through Expedia and then after arriving and staying for 2/6 nights was told I "owed" money because the Expedia pricing was different than the hotel pricing. I didn't pay the "owed" money as I booked based on a price I was told and didn't feel as if I should of had to pay a new price.

When checking in I had a $200 pre-auth which was fine, but later saw another $50 pre-auth in total $250 pre-auth for this 2-star hotel.

While staying at this Hotel, they never closed the front door so its open for anyone to walk in at any time. We never had the room cleaned or checked on the whole duration (6 nights) We asked several times for new towels and the best they could come up with were a few facecloths, and multiple FLOOR towels. Not one full-body towel was given to us. We would lay our full garbage bags outside our door and they would stay there for hours and hours upwards of 12 hours sometimes. We had a man try to come into our room, we had people fighting outside our door, and some staff had no idea how to use their system when they inquired about booking. All of these hiccups and I didn't complain once.

I check out and receive a convenient $50 charge, so I inquire. Assuming it was what I "owed" them. They responded with 2 photos of facecloths that have makeup on them insisting they tried to bleach them and couldn't get the makeup out. Mind you the photos were taken in our hotel room exactly as if they just picked them up and took photos without trying to clean them at all. You expect 2 girls to stay in a hotel room for 6 nights, using the same facecloths provided to not get any dirt or makeup on them? $50 fee for 2 cheap, facecloths.

I wrote an email inquiring about this and stating how crazy it is to charge for something so minor and they chose to ignore it, so now I am here to warn others...

Awful hotel. I see a lot of responses from the owner about using critique to make changes but I’m experiencing the same issues with my stay. It feels there is no pride in owning this location, and you can feel it from the staff as well. Cold and annoyed from the minute we got here, they don’t seem to understand what it means to be hospitable and are clearly in the wrong line of work. Husband and wife at the front desk seem miserable. Room is extremely dated- 1980s chairs from my grandmothers kitchen are taking up most of the room there’s actually not a lot of room for my suitcase and belongings. Room is incredibly hot, heat does not need to be on at the beginning of august. And to top it off there are no individual temperature controls in the room! So you are at the mercy of whatever temperature the hotel staff believes it should be set at. Hotel advertised as having AC but they don’t - we had to complain about the room temperature for the lady at the front desk to ask for one to be retrieved from storage and then installed in our room- at 9pm! What a joke. My baby couldn’t sleep because it was so hot and there were TWO separate parties going on on our floor. Walls are paper thin I could hear my neighbour plugging in his phone charger and we were woken up 3 times overnight. Horrible sleep- not to mention our kind bed is just two twin beds pushed together. This hotel is embarrassingly cheap. The owner needs to get it together and get some pride for his business that he claims is suitable for families. Nothing about this hotel is family oriented. Needs a major overhaul. Do not stay here! We booked here because everything nice...