I asked for a regular chocolate cone. The server asked if I wanted dip. I said no, just chocolate ice cream in a regular cone, no waffle cone. She brought me a chocolate dipped vanilla cone. I said that I asked for a chocolate ice cream with a regular cone not a chocolate dipped vanilla cone. She was pissed and showed it. She made me a pathetic looking chocolate cone, plopped, not swirled I asked if there was a price difference, she snarkily said no, and repeated no when I questioned again, "there's no price difference?" I hung around and looked at the menu and sure enough there was a price difference. I asked another employee and they confirmed it and refunded me some change. I asked to speak to the manager. It wasn't the money. Had the initial server been half decent I wouldn't have made an issue. Her bold faced lying, her attitude and her shameful customer service, I just couldn't let that go.
*Konez, 5431 Portage Ave is another place that just opened. It's a little further away further away and I haven't been there myself yet but I've seen Excellent reviews on our local...
Read moreWe have been dealing with this Dairy Queen for over 30 yrs. Today my daughter ( young adult ) picked up a cake with writing on it for me and it was absolutely disgusting how the printing was, not Centred it basically looked awful. She went back and told them she wasn’t satisfied and wanted the writing redone ( we are not picky people... it was really bad!!) this woman argued with my daughter told her that it was her fault it was like this???? And then smudged the teal writing across the cake and redid the writing on top!!! She then told my daughter she would NEVER do this again for her!!!! My daughter then asked for her $$ back told the lady the cake was Not what our family wanted or expected from this Dairy Queen because we order all the time from here. We got our $$ back and went to Sargent Sundae! Honestly it was how my daughter was treated there that soured me. As a customer I feel that the new owners should treat...
Read moreFriendly service but product has been terrible the 2 times I have been since new ownership took over. I order the same thing anytime I go to dq no matter the location and both times have been lacking. I always order my blizzard with extra cocoa fudge and both times now seems to be less than what would be in a normal without asking for extra from other locations. I resent paying extra for less. They also do not seem to mix their blizzards very well with the bottom half not having any toppings at all. Again I will stress the staff and service is very friendly but they need to work on...
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