Shoppers Drug Mart — Local services in Winnipeg

I had a very bad experience with the beauty store manager Christina

Because of the points redeem promotion, I decided to purchase a Dyson Airwrap which is $799.99+tax, and I met Christina , the store manager who helped me , she was very nice at first and quickly finish everything, but only at first when she was selling to me. Then I went back to my car and looked at the receipt, I saw that the points on the receipt is different than if I’m going to purchase online showing on my application , so I came back in the store just want to figure out why it is different, I did not mean to ask for a refund.

At the time I came back, I was the 2nd customer in line, Christina was helping a customer in front of me, and there was another customer waiting after me. Christina had eye contact with me 3 times at least, she was clearly acknowledged that I was waiting in line and I came first, but she just ignored me and greeted the customer after me, she was talking to that customer, looks like she is holding something also expensive for that customer to pick up, it’s a Lancôme skincare set. I thought maybe I should wait her few seconds to let her realize herself , I came first and I should be greeted first as well. But she was still ignoring me , so I said: I came first and I was waiting in line, can you please help me first? Then she said sorry I did not realize that, which is absolutely lying. The first question I asked was : can you explain to me why it’s different for the points online and in store? She did not answer the question directly , just said: it’s different promotion online and I store, which is not helpful at all. Then I asked a more specific question, why the base points are different, then she just started to explain the real reason quickly and with ending: this is the biggest promotion we have had. She just wants to let her customer go ASAP so that she can sell more by the end of today!!!

For being a loyalty customer who purchased a $799.99 Dyson product, I think I deserve to be respected and treated nicely and patiently.

For being a sales at retail industry, also being in a management team. I will never treat my customer like this, it’s very obvious she only care about sales but not customer service and after sales care? How come this kind of person can be a manager? I...

I went to store to return unopened product, I originally went to return the product at Mcgillivray store and was told the item i bought was a final sale and I should go to the same store from where I purchased it. As I went to the Bridgwater store, the girl at the store was extremely happy and checked the product thoroughly to ensure it was unopened. She processed the return and apologised for inconvenience and said she knows that associate who sent me over her from McGillivray location always cause issues with lots of customers. I returned the product and started shopping for skincare products, when i came to the counter to pay for the products, another associate comes in and her name was SARA (not sure if i got it right), said I received a call from McGillivray store and they told me you are doing a wrongful return, then she goes and grabs a box that has extra tape on it (the product is not open and has original tape but also has 1/2 inch piece of extra tape) and tells me that you returned this product and looks like you have opened it and tried to tape it. I was completely shocked and upset because they validated the item before processing the refund and while i was shopping in store for 15-20 minutes, SARA said they received a call from associate and she informed them how you are trying to do a wrongful return. Sara was so certain that this not eligible for return, even their team member had processed the return already because she was provoked to deny my return. I would never go to that store especially when those associates are working, who falsely accuse customers for wrongful returns. SARA check your cameras and see your associate validating the return, before falsely accusing the customer. Even after that, they processed my payment with a weird look on their face for the items i was purchasing, the associate who was originally so happy to help and said had said i will give you some samples was super quiet ( not rude but not communicating)and forget about samples didn’t even say thank you or anything at the end of transaction. Such a...

I had an incredibly frustrating experience at this Shoppers Drug Mart pharmacy. I submitted a prescription and returned today, February 1st, around 4:30 PM to pick up the medication. However, I was told that my family member’s date of birth was incorrect and was advised to contact my insurance provider. I went home, checked my insurance records, and confirmed that all the information—name, date of birth, etc.—was absolutely correct. I had also successfully used this insurance multiple times before without any issues. Confident in my records, I returned to the pharmacy with proof, but the staff continued to insist that their system showed the wrong date of birth and that the issue was with my insurance company. Since they refused to acknowledge the possibility of an issue on their end, I gave up and went to another pharmacy, where they verified my information without any problems and processed my prescription without issue. I later returned to Shoppers Drug Mart pharmacy and told the same staff member (who had twice sent me back to contact my insurance) to value customers, take responsibility for system errors, and properly learn how to operate their system to avoid wasting people’s time. I did not receive a sincere apology. I am deeply disappointed by the lack of accountability and professionalism. A single incompetent employee can ruin an entire store’s reputation, and unfortunately, that is exactly what happened here. I will never fill prescriptions for myself or my family at Shoppers Drug Mart again. This experience also made me lose interest in Shoppers’ points program. I will significantly reduce my shopping at Shoppers Drug Mart and make sure to share this incident with all my family and friends to warn them against relying on...