Netto — Local services in Copenhagen Municipality

I would like to file a formal complaint regarding a staff member who works at your store. She is a short woman of Asian appearance who speaks Danish.

I have encountered her on several occasions, and unfortunately, her behavior has been consistently unpleasant and unprofessional.

During one visit, when the card machine froze while I was trying to pay, she accused me of causing the issue because I “probably had a foreigner card.” This was completely untrue and inappropriate, as I was using a Danish bank card. Her comment made me feel singled out and discriminated against.

On another occasion, she stood extremely close to me at the checkout, making me very uncomfortable. When I asked her politely to give me some space, she replied that it was her job to make sure no one steals. I understand that preventing theft is part of her responsibilities, but her approach was intrusive and disrespectful.

What finally prompted me to write this complaint was witnessing her behavior today toward an elderly customer. The older lady was struggling to understand what was being said, and instead of helping her patiently, the employee became visibly irritated, raised her voice, and behaved in a very aggressive and intimidating manner. The elderly woman looked frightened and uncomfortable, and the entire situation was distressing to witness.

I believe such behavior is unacceptable in a customer-facing role. This employee’s conduct creates a hostile and uncomfortable shopping environment. Because of her attitude, I am genuinely reconsidering whether I want to continue shopping at that Netto store.

I hope that Netto management will take this complaint seriously and address this situation appropriately, as no customer should feel uncomfortable or disrespected while shopping.

Thank you for your attention to...

We stayed in the area for a vacation and visited this for our food shopping. Open most of the time, as the information on Google Maps says - only closed on a public holiday. Convenient for the area and with more than enough to stock a kitchen. Plenty of toiletries, alcohol and even household items. Good for food gifts as well (e.g. chocolates, biscuits, etc). Staff were friendly and those that served us at the checkout spoke good English (and German, French and Italian in one case!). We made a wide range of full meals from the food here and didn't need to visit...

Kanon flot ombygning, men jeg synes, at charmen ved helhedsoplevelsen er forsvundet meget hurtigt efter ombygningen.

Nu oplever jeg fuldstændig samme Netto-syndrom som altid, hvor gejsten og initiativet hos medarbejderne for at åbne en kasse mere er ikke-eksisterende. Ved sidste besøg talte jeg 13 kunder i kø, før der blev kaldt over højttaleren efter åbning af en kasse mere, og i samme situation kunne jeg se 3 medarbejdere, der ikke reagerede det mindste ved lyden. Først godt 30 sekunder efter kom der en medarbejder og åbnede... Hvorfor holder medarbejderne, der pakker varer ud ved frugt og grønt, ikke selv øje med køen? Eller kommer flyvende med det samme, måske begge to, så snart de hører kaldet efter hjælp?

Derudover: Jeg ved ikke, hvad der skal til for, at jeg kan regne med at finde håndsprit ved flaskeautomaten, men det er hvert fald aldrig lykkedes. En sjælden gang i mellem er der stillet en lille pumpe fra apoteket, men jeg har endnu aldrig i mit liv oplevet, at den ophængte dispenser til håndsprit har været fyldt, hverken i denne Netto før eller efter ombygningen, eller i nogen anden Netto I landet for den sags skyld. Hvorfor skal det være sådan?

Det er ikke godt nok. Jeg vil så gerne støtte jer, men jeg forlader butikken med en dårlig smag i munden 90 % af tilfældene, hvor jeg...