Luxor Cinema Heidelberg — Local services in Heidelberg

Have watched three times here----all horrible experiences.

1. Location/Parking It's rather far out in the Bahnstadt. There is a tram stop now that is near enough (Gadamerplatz, for tram 26 or 22). This is great, although on weekends and late nights, trams will only come every 30 min. If you bring a car, parking is crazy expensive, and they don't even give complimentary parking or a discount when you watch a movie. Also, the entrance to the parking area is so badly planned it is almost stupid. You have to take a very tight turn to get into the underground parking area, and so drivers go very slow, which causes a very long line. There is also almost no option to park in the surrounding area, which is mostly industrial or construction sites. Taking the train all the way to Mannheim would probably be less stressful and more convenient.

2. Movie choices They have very few movie choices in English. Considering Heidelberg is such an international community where almost 25% of the student population and residents come from abroad, this could have been a great opportunity to finally cater to that crowd. However, the OV movie choices are very limited, and usually are only set at very late/odd viewing hours.

3. Pricing and Ticket purchasing Tickets here are more expensive than in other chain Kinos. It also costs more to buy tickets online. You can get a discount when purchasing online, but then you have to have their cinema card, which costs money----in other kinos like Cinemaxx/Cineplex, these cards are free and you can load them easily online as you want. Not so for Luxor.

4. Service The staff are not friendly, and also, the place is always undermanned. There is one line for the tickets, but the snack counters also sell tickets. However, since snack lines are always busy, and the staff need to fill in orders for drinks and food, it makes the line to buy tickets sooo long. And because there is no incentive to buy tickets online (extra cost and horrible website), people usually buy at the kino.

5. Overall look/feel/atmosphere The movie memorabilia are pretty cool and add a nice touch. The aquarium they boast of was just executed poorly. If this were going to be the biggest kino aquarium, they could have designed it better. There are only super tiny windows where you could see the fish. There is a cool amphitheater-like seating area, but if you sit there, you will see more wall than window/aquarium. Additionally, the dark blue lighting makes the fish so hard to see. Moreover, they boast of having a shark in there, which is a horrible idea, as sharks should never really be kept in an aquarium as small as that. And when you do see the shark, it looks really small, sad, and poor. Would have been better to have a move visible aquarium teeming with aqua plants and different fish than a huge empty one with one shark and small windows. Terrible really.

6. Gutschein They do not take the MovieChoice KinoGutschein! This kinogutschein you can often buy as a present or you can get as a Payback Card reward has all major cinemas and even smaller houses in Germany. But not Luxor. I think it's really sad that this company has chosen not to include themselves in this deal.

So overall, this Kino was long-awaited, and could really have been Heidelberg's premiere multiplex Kino. However, it's a failure overall, and I can see why they seem to sell a few tickets and why other Heidelbergers hate this place. If you want to watch a movie in Heidelberg in German or English, you're better off supporting the Kamera, Gloria, Gloriette, or Karlstorkino. And if you want the Hollywood blockbusters, especially in English, you can forget about this place and head to Mannheim instead to Cinemaxx/Cineplex, where access is easier, online purchase is easier and cheaper, there are more choices, and they take the...

This was far from a good movie experience.

There was no air conditioning and the room was very hot.

The sound quality was not the best, and the rooms are so poorly insulated that we could hear the sounds from the movie playing on the room next door. This was very distracting and infuriating at some point. We went to see the 15th year special of Coraline, and I could not enjoy the lovely soundtrack of the movie because I kept hearing the sounds of explosions and loud music from the action movie in the other room...

To add insult to injury, for whatever reason the lights on our room were turned on 10 min before the end of the movie. I found this to be extremely unprofessional.

They also have a 10% price fee if you book tickets only (this is just ridiculous...). They do not charge this fee if you buy ticket at the location, even if you buy them some days before. These kinds of fees are completely unnecessary and should be illegal at this point.

The only pros I found are that the cinema was quite clean, and the chairs are very comfortable. The staff was nice, and they have a lot of options for movies in their original language.

Overall, I can't really recommend this...

Ich habe das Kino am Samstag den 27.01.24 zur Mittags Vorstellung von Godzilla: Minus One um 14.15 Uhr im Saal Hall besucht und ich denke dies wird auch mein letzter Besuch in diesem Kino gewesen sein.

Das Parkhaus ist weitestgehend okay und geräumig, letztlich die Ein und Ausfahrt ist etwas unangenehm wenn man Autofahrer entgegen kommend hat die ihr Auto nicht kennen und das Autofahren nicht beherrschen, die Parkplätze sind geräumig und ausreichend, lediglich die Beschilderung um ins Kino zu gelangen könnte etwas ersichtlichen sein. Die Wandgemälde bekannter Filme ist sehr schön anzusehen und die Film Namen für die Stellplätze ist ein schönes Detail.

Das Kino an sich ist auf kleiner Fläche super gebaut. Es ist geräumig und hat eine kleine aber feine Ausstellung an Figuren und  Merchandise. Es bietet in den Vorräumen überall noch Potential nach oben durch viel ungenutzte Freifläche.

Ich habe mir die "Premium" Sitze in der letzten Reihe gegönnt und war schwerlich enttäuscht. Sie sind hart und nicht bequem, die Armlehnen sind zu tief Einzig der geräumige Abstand zum Sitzpartner und der nette Tisch der in verschiedene Positionen gedreht werden kann ist nett.

Auch empfand ich die Wand und die dahinter angrenzenden Sitzreihen als etwas ungünstig platziert denn man konnte in normal sitzender Position mit Füßen auf dem Hocker im unteren Bildrand eben jene Sitzreihe die vor einem war inklusive Köpfe unschön im Bild sehen.

Ich bin Dauerkino Gänge in anderen Kinos und hatte dieses nun zum ersten Mal getestet und muss sagen das ich das eben aus anderen Kinos so nicht kenne. Es war schon extrem störend.

Auserdem war auch der Sound nicht so berauschend denn Gespräche im Film waren sehr leise und die Effekte dröhnte zu laut. Der Ton aus angrenzenden Kino Räumen war hier leider auch extrem zu hören.

Die Bildqualität War leider auch etwas unscharf.

Alles in allem empfand ich es zu dem Preis den man für einen Kinobesuch inklusive überteuertem Nacho Menü das viel zu klein ist, als nicht empfehlenswert.

Leider war auch das anwesende Personal nicht gerade sehr Arbeitswütig. Die drei jungen Herren am Einlass unterhielten sich lieber gechillt als etwas Freundlichkeit und Präsenz an den Tag zu legen und die Mitarbeiter hinter den Kassen schienen leicht überfordert mit ihrer Arbeit zu sein.

Von dem grauenhaften Wassertank der sich definitiv nicht Aquarium schimpfen sollte, möchte ich bei dem Algenbehang im Becken erst garnicht reden.

Alles in allem bin ich um eine Erfahrung reicher und werde dieses Kino nicht mehr besuchen und auch keinem meiner...