EDEKA Baisch — Local services in Stuttgart

Verbal violence and insults at Edeka

I've been a customer of the EDEKA Baisch at Hauptstraße 5, Stuttgart for three years. I went there today after work for groceries.

At checkout, their employee mistakenly scanned an item that wasn't mine. It might have been from the customer before or after I don't know, but it wasn't mine. I told her immediately and she acknowledged it and took the item away. But when I checked the receipt, she didn't cancel the item and I still paid for it.

I told her and she redirected me to her colleague. I don't know why she can't issue a refund for me herself. But anyway, I went to her colleague and tried to explain things with my limited German. Well, the whole point of going to a supermarket as opposed to a market or diner is that you don't have to talk to people! If they didn't make the mistake, I wouldn't have had to go through all this to begin with.

This second employee was rude from the beginning, but nothing strange for German service. After some difficult exchanges, she refunded me in cash. But I paid by card! Shouldn't you refund with the same payment method? Otherwise the public have reasons to suspect Edeka of money laundering! Also it was very annoying for me, because who's going to use 2-cent coins?

At this point I was already really frustrated with the whole experience and wasn't happy at all. But I didn't say anything to the very rude second employee. However, she started yelling at me violently for absolutely no reason! I didn't understand everything she said, but her tone and body language was extremely violent. I suspect she was insulting me. It's one thing to offer the infamously horrible German service, but it's another thing to insult your customer violently. I believe that violent words and gestures are not tolerated even in Germany!

I made an official complaint to Edeka but they'll probably send back a meaningless letter and cover up for this horrible person. It's just not okay to yell at people and be verbally violent with others. If her parents didn't educate her properly, she needs to do it herself. Not everyone is so good tempered like me to just let go of her horrendous...

Shopped here almost exclusively in 2023 as my preferred grocery store in Vaihingen out of the many stores in town. But so far in 2024, they have really regressed and quality as well as selection has decreased significantly. To the point where I’ll likely never return after several disappointing recent visits. They must be understaffed or not orderly products properly. Lately many of the shelves are empty, so they either run out early in the day and don’t restock or they simply don’t order and stock regularly. And the other major disappointment is the produce section. Onions and garlic are often either dried out or rotting, although the seasonal asparagus and strawberries this spring have been good. But, too many bad visits in a row, so it’s time to switch to Kaufland,...

Mir sind die recht vielen positiven Bewertungen wirklich ein Rätsel. Seit dem Pächterwechsel vor ca. zwei bis drei Jahren hat sich dieser Markt deutlich verschlechtert.

Ich habe dieser Tage nun zum wiederholten Mal die Erfahrung gemacht, dass der Fisch (Dorade) von der Frischetheke nicht mehr frisch bzw. fast schon "hinüber" war, sprich er hat bereits gestunken, zumindest in Teilen. Diese Erfahrung habe ich mit einer Dorade hier schon einmal gemacht, offenbar werden die Fische nicht gleichmäßig (im Eis oder wo auch immer gelagert). Diesmal habe ich reklamiert und den Fisch zurückgebracht. Ich kaufte einen solchen dann im Edeka im Gerber- kein Vergleich, dort top frisch.

Auch das Gemüse ist oft nicht frisch. Als hier einmal verdorbene Pilze zu sehen waren, habe ich dies dem Pächter Herrn Baisch gemeldet und ihm auch von der ersten Erfahrung mit der verdorbenen Dorade erzählt, die ich schon einmal gekauft und seinerzeit nicht zurückgebracht habe. Man war überrascht und gelobte Besserung, was jedoch offenbar nicht erfolgt ist.

Auch die Weinabteilung ist im Vergleich zum früheren Edeka seit dem Pächterwechsel deutlich schlechter geworden, sprich die Auswahl ist erheblich kleiner geworden.

Schade, in Vaihingen hätte ein Edeka (welcher normalerweise für Qualität steht, gerade bei Gemüse, Fisch und Fleisch) durchaus Potential. Denn hier ist eine Klientel vorhanden, die gerne auch mehr Geld ausgeben würde als z. B. bei Aldi oder Kaufland, wenn man hier bei der frischen Ware (welche die anderen Märkte so nicht anbieten, sondern z. T. nur Abgepacktes oder Tiefgefrorenes) eine ordentliche Qualität...