Fortis Escorts Hospital — Local services in Delhi

I am appalled by the service I received at Fortis Escorts Diagnostics Lab. I had given a blood sample for AFB Culture Test, which is a crucial test for detecting tuberculosis. They billed me 1620 rupees for the test, and gave me an invoice and a reference number. However, after two months of waiting, when I contacted the lab to check on my report, they denied that they had ever taken my sample. They claimed that they had no record of my invoice, reference number, or sample, and that I must have gone to some other lab. They refused to admit their fault or offer any apology or compensation for their blunder. They also insulted me and accused me of lying and trying to cheat them. I was stunned and furious by their attitude. They not only lost my sample, but also wasted my time and money, and endangered my health. They are a pathetic service and a disgrace to the Fortis brand. I had to calling and visit them numerous times 1.5 months to get my refund, which was a hassle and a stress for me. I had to repeat the test at another lab, which cost us more money and delayed my sisters diagnosis and treatment. I do not trust this lab at all, and I'll will never go there again or recommend...

Horrible experience. No one has any empathy, they test patients like objects. Everyone there is roaming in ego. They do not listen to the attendent, they literally take away your access from the patient. They hide things, I'm disgusted. Horrible hospital, the ICU staff is untrained, and the way patients were being treated inside ICU is apalling, old people are lying in freezing temperatures without a blanket, they take away your mobile phones. For every query, they have a simple answer that take your patient home. I'm still having chills to think about my experience. They did not do the most basic procedure on my father and put him on bipap, had they done the procedure, the saturation wouldn't have dropped and i kept begging that please do this and he'll get fine. They literally deteriorated my father's condition in just 5 hours, they put marks on him that they refused to accept. No accountability, they're literally running a business. I took Lama and stepped out within 24 hours....

Today 19th March 2023 i went emergency ward of Fortis escorts because lot of pain in whole body because I am suffering from sugar since 11 years... I reached near 11 pm and treatment was started after 2 hours... And the emergency doctors names is Rustam and arshad are very unprofessional, untrained like medical 1st year students ... They behaved very cheaply and rude with me and i was as a patient felt very shocked 😳... In fact sisters was awesome and looks more educated and with nice behaviour lols but the doctor rustam the fatty guy and arshad was very very very unprofessional and cheap... Even government hospital emergency doctors are far better then this costly Fortis escorts hospital ... In 19 may 2023... I can see the Fortis escorts...