Hive Honey Cake Kochi — Local services in Kerala

I was trying to order from Bee hive( as i had ordered multiple times from bee hive) and accidentaly ordered from hive ( thinking it as Bee hive) . I ordered a honey cake 1 kg ,Rs 1410 ( including gst ) via zomato. it was for my mothers bday celebration.The cake was delivered without any delay.but the cakes top part was shifted from the bottom layers . I contacted zomato which has only a chatbot setup and the only thing it could do was refund 300. No other ways to contact zomato . Hence i contacted Hive asking if they could do something about it. They said they are helpless . They also said one similar incident happened a month ago and they were helpless about that too.

Now my question is , is hive( who willingly is collaborating with zomato)not concerned whether the customer gets your cake in good shape. And if the cake is delivered damaged , neither zomato nor hive is responsible - leaving the customer to suffer.

And third how such a heavy cake is placed on such a thin base. The cake was shifting here and there on slight tapping .

Very unprofessional from both hive and zomato.

The Honey cake was good but not as good as the honey cake...

Bought a piece of this for an exorbitant price and i got an insect for free! I wonder how these people pack food! We are burning a hole in our pocket in hopes of eating something good and this is what we get! I bought this from an ajfan store in cochin and it came neatly and tightly packed. There is no way an insect would get into that package. So this happened definitely during the packaging or handling process. Carelessness and unhygienic handling for sure. An overpriced cake with a...

The Russian honey cake with pistachio and honey flavors offers a delightful blend of tastes. The honey flavor shines delivering a rich, sweet, and authentic experience that lingers on the palate. While the pistachio adds a unique touch, it takes a backseat to the dominant honey notes. This cake provides a special mouthwatering sensation that's both indulgent and satisfying, making it a must-try for those who appreciate the enchanting allure of honey-infused desserts....