I was trying to order from Bee hive( as i had ordered multiple times from bee hive) and accidentaly ordered from hive ( thinking it as Bee hive) . I ordered a honey cake 1 kg ,Rs 1410 ( including gst ) via zomato. it was for my mothers bday celebration.The cake was delivered without any delay.but the cakes top part was shifted from the bottom layers . I contacted zomato which has only a chatbot setup and the only thing it could do was refund 300. No other ways to contact zomato . Hence i contacted Hive asking if they could do something about it. They said they are helpless . They also said one similar incident happened a month ago and they were helpless about that too.
Now my question is , is hive( who willingly is collaborating with zomato)not concerned whether the customer gets your cake in good shape. And if the cake is delivered damaged , neither zomato nor hive is responsible - leaving the customer to suffer.
And third how such a heavy cake is placed on such a thin base. The cake was shifting here and there on slight tapping .
Very unprofessional from both hive and zomato.
The Honey cake was good but not as good as the honey cake...
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