Reliance Digital — Local services in Kerala

I recently purchased a Bluestar air conditioner from Reliance Digital Thripunithura, and what should have been an exciting addition to my home quickly turned into a nightmare due to a glaring issue: the improper installation of the AC unit. I felt compelled to share my experience here, in hopes of alerting others to the lack of professionalism and responsibility I encountered.

The troubles began shortly after the installation, when the rains came. To my shock and dismay, water began seeping into my room from outside, directly through the AC unit. This led to not only severe inconvenience but also significant damage to my freshly textured wall. The damage has resulted in unexpected repair costs, tarnishing what should have been a positive home improvement project.

In my frustration, I promptly contacted Reliance Digital Thripunithura to report the issue and request a resolution. Regrettably, my experience with their staff was nothing short of disappointing. Their response to my complaint was characterized by unresponsiveness and a severe lack of professionalism. The staff's apathetic and dismissive attitude towards my predicament left me deeply dissatisfied and frustrated especailly Mr.Amal from the showroom sales and MR Renjith from the service team.

As a paying customer, I had reasonably expected a professional installation service and timely assistance in addressing any issues that might arise. Unfortunately, Reliance Digital Thripunithura fell woefully short of these expectations. Their subpar installation work and the indifferent response from their staff reflect poorly on their commitment to customer satisfaction.

In light of this experience, I feel compelled to caution potential customers against relying on Reliance Digital Thripunithura for their air conditioning needs. While my AC unit may be functioning correctly now, the initial installation process and subsequent lack of support have left a bitter taste in my mouth.

In conclusion, my experience with Reliance Digital Thripunithura's installation of my Bluestar AC unit has been deeply unsatisfactory. The damage to my wall and the dismissive attitude of their staff have marred what should have been a positive purchase. I sincerely hope that Reliance Digital takes this feedback seriously and strives to improve their installation services and customer support, ensuring that others do not face similar frustrations when trusting them with their...

Very bad service. Bought an AC on 31st March on the assurance that the installation will be done either by 3rd or latest by 4th. Even now(5th April EOD)no one has called me. I have been trying to reach the shop since morning but no one is picking up. I have done many purchases from Reliance and now I think I should think about other options.. 08:04:24 : I have connected to your customer support almost 10 times over the last few days. Always get a standards reply (just like your reply here). The CSR always says, we acknowledge your concern and the issue has been escalated and the service engineer will get in touch with in 2 hours. Almost 4 days gone, that moment has not come, the service engineer never called. I have asked the CSR whether I can connect to her supervisor, he/she says she cant transfer the call to her supervisor. Helpless customer, only think he/she can do is not to go that store again. Also the CSR asked me to contact the store directly, but when I say that their number is not being picked up, they says they cant help us by giving an alternate number. I have been purchasing from this store since last few years...now I have to look for Croma as an option...Proper response and attending customer call is really necessary. also what professionalism meant is transparency... 09:04:24 : No action after the 8 days have been passed by after delivering the machine. No technician called me as mentioned by the CSR. Personally went to the store and made noise, They said they will send the technician immediately, nothing has happened, waiting for some one to call me. Stuck at home since last 4 days just because of this. Just now called helpdesk to know the latest status, call got disconnected in between (Looks like agent...

Reliance digital Tripunithura, Ernakulam. Only One word! Beware. Step away and find another store. Unfortunately, I had no one to warn me about them when I purchased an LG 335 LTE refrigerator from them in Dec. Things started going south for me right from the time of payment. I can write an essay on the horrible experience I had. But let me not get into that. Here are top 5 reasons why you should reconsider if you plan to buy from this store: Zero accountability. They have absolutely no concern about after sales problems customer might encounter. Arrogant and rude delivery staff who do not care for your product. (The delivery guy came alone to deliver a refrigerator. And then he wanted me to help him unload the product from his auto rickshaw and carry it inside.) Multiple teams that handle one request( ReqQ, Warehouse, Store). However, none of these teams are in sync and end up passing the responsibility to the each other. You as a customer, end up waiting days for a demo and installation because of their inefficiency. Sluggish store management Pathetic customer service. This one goes for Reliance digital customer care as well. I found the representatives had absolutely no clue on how to resolve customer concerns. Every time I called, I had to explain my problem over and over again to different people.

In all, it took me over ten days to finally get my refrigerator installed.

PS: I wrote a formal email to Reliance Digital explaining to them about the hardships I faced during this purchase. Unfortunately, I have recieved no response for them...