South Indian Bank — Local services in Kerala

Very bad service for an NRI account holder for the last 10 years in this branch. Such a waist of time to be in this branch.. I have an NRE account with this bank and want to open an NRO account..went there on last Thursday and fill all the forms and documents to open an NRO account they said it will be all ready to go by latest next Monday today is Friday and iam flying back to Australia tonight. I went there today and they said there has been an internal delays, and they don't know anything about it. Such an iresponsible team works there all these staffs members are not welcoming the customers they work there just for the sake of there money.. just to get there salary and go home with it , no proper response to the customers..they don't even smile to the customers. Very very disappointed with there new staffs. At last I have seen there senior manager Mr vinai Krishnan he said he will do the best to open the account within 3 pm today. Hopefully this will work otherwise iam going to close all my account, including my family members with this bank and seek help from some other bank whome would be bit more welcoming to there customers. I strongly recommend no one to go to this south Indian bank branch in thoppumpady.. Very poor service .

Update 2023 still the same worst service bank branch for an NRI ACCOUNT holder. The staff doesn't know what they are doing. Always needed to ask someone if the customer asked some questions? Very poor service. Recently I went to update my passport with very poor knowledge and unfamiliar customer service I have come out of the building and feel like I don't want to go back again to this thoppumpady branch.

My wife has an account with a South Indian bank in changanachery branch and their...

I recently had the pleasure of experiencing exceptional customer service at the South Indian Bank (SIB) Thoppumpadi Branch. The team was incredibly friendly, knowledgeable, and efficient in addressing my needs. Their professionalism and accuracy in fulfilling requirements were truly impressive. I would highly recommend this branch to anyone looking for outstanding banking services. Kudos to the team for their dedication and...

I’ve been banking with them for several years now, and I couldn’t be happier with their service. The staff is always friendly, professional, and willing to go the extra mile to help with any issues or questions I have. The online banking system is user-friendly and makes managing my finances a breeze. I highly recommend them to anyone looking for a reliable and...