Terrible Experience - Beware of Dishonest Practices!
I recently had an awful experience with Charcoal Grill. I ordered a chicken wrap and a 12-inch pizza, but what I received was a chicken breast with chips and a pizza. The delivery person demanded 20 euros, and when I asked for an invoice, he became rude and dismissive, claiming it was a waste of his time.
When I reached out to Charcoal Grill to address the issue, they insisted that I had ordered the chicken breast with chips, which is a blatant lie. This level of dishonesty and unprofessional is unacceptable. The mix-up in the order, coupled with the uncooperative behavior of both the delivery person and the customer service representative, has left me thoroughly disappointed.
I did not expect such a disappointing experience from Charcoal Grill, and I feel it is important to share my feedback to warn others. This incident reflects poorly on their integrity and customer...
Read moreI ordered a take away at 6.20pm, at 7.50 i rang to check. I was told I was next in the queue. I enquired if they ment my order was next to go out for delivery and was told, no mine was next to be made. . They didnt even have it cooked yet. After 1 hour and a half. Absolute joke!! Said they were busy but alot of businesess are busy but customers don't have to wait this obscene amount of time. Poorly run business....
Read moreOrdering always from them . Loads of time been told to come pick up food in 15 mins, I ll come in 20-25 they didn’t even start making mine ,so had to wait extra 15-20mins. Last few night we were waiting one hour + for delivery.(close to two hours after ordering) So tonight was same but they completely sent something what I didn’t ordered. Every time been nice to them and leaving tip. But,tonight We are just...
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