Charcoal Grill Letterkenny — Local services in County Donegal

Terrible Experience - Beware of Dishonest Practices!

I recently had an awful experience with Charcoal Grill. I ordered a chicken wrap and a 12-inch pizza, but what I received was a chicken breast with chips and a pizza. The delivery person demanded 20 euros, and when I asked for an invoice, he became rude and dismissive, claiming it was a waste of his time.

When I reached out to Charcoal Grill to address the issue, they insisted that I had ordered the chicken breast with chips, which is a blatant lie. This level of dishonesty and unprofessional is unacceptable. The mix-up in the order, coupled with the uncooperative behavior of both the delivery person and the customer service representative, has left me thoroughly disappointed.

I did not expect such a disappointing experience from Charcoal Grill, and I feel it is important to share my feedback to warn others. This incident reflects poorly on their integrity and customer...

I ordered a take away at 6.20pm, at 7.50 i rang to check. I was told I was next in the queue. I enquired if they ment my order was next to go out for delivery and was told, no mine was next to be made. . They didnt even have it cooked yet. After 1 hour and a half. Absolute joke!! Said they were busy but alot of businesess are busy but customers don't have to wait this obscene amount of time. Poorly run business....

Ordering always from them . Loads of time been told to come pick up food in 15 mins, I ll come in 20-25 they didn’t even start making mine ,so had to wait extra 15-20mins. Last few night we were waiting one hour + for delivery.(close to two hours after ordering) So tonight was same but they completely sent something what I didn’t ordered. Every time been nice to them and leaving tip. But,tonight We are just...