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Taikou-no-Yu Hot Spring — Local services in Kobe

Name
Taikou-no-Yu Hot Spring
Description
Nearby attractions
The Stamp Museum
663番3 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Arima Toys and Automata Museum
797 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Arima Main Road (Yumotozaka)
1159 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Arima Hot Spring Tourists Association
790-3 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Tansan Sengen Park
Japan, 〒651-1401 Hyogo, Kobe, Kita Ward, Arimacho, 字杉ヶ谷1325ー1
Arima Onsen Sengen
1163 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Arimagawa Water Park
1257 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Nenbutsuji
1641 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Rinkeiji
1644 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Gosho Hot Spring Source
Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Nearby restaurants
arima gelateria Stagione
1163 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Unagi Ōyama
1137 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Hacco restaurant enn by Wellbe
1030 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Arima juhachi-ban
1183 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Griddle Me Local -Kobe beef & local cuisine-
Japan, 〒651-1401 Hyogo, Kobe, Kita Ward, Arimacho, 1021 有馬スプリングテラス 1-A
Bécassine
1068 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Douka-Tei Portuguese Cafe & Sweets
1176 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Kutsurogiya
839-2 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Odashi to Oyasai Midori
Japan, 〒651-1401 Hyogo, Kobe, Kita Ward, Arimacho, 1021-1 有馬スプリングテラス B
Uwanari Coffee
1033-4 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Nearby local services
Taikou no Yu
Japan, 〒651-1401 Hyogo, Kobe, Kita Ward, Arimacho, 池の尻 292 2
Taiko no Yu
Japan, 〒651-1401 Hyogo, Kobe, Kita Ward, Arimacho, 池の尻 292 2
Kin no Yu hot spring
833 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Dosanjin Soba
1056 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Arima Onsen Companies Ltd
Japan, 〒651-1401 Hyogo, Kobe, Kita Ward, Arimacho, 1642 字東門口 1401-4
Arima Onsen Gin no Yu
1039-1 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Takenaka Nikuten
813 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Foot bath
833 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Mitsumori Honpo
809 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Manekiya
1173 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Nearby hotels
Arima Kirari
Japan, 〒651-1401 Hyogo, Kobe, Kita Ward, Arimacho, 池の尻292-2
Hyoe Koyokaku
1904 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Maple Arima
406-3 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Arima Hot Spring Ryokan Kotori
353-1 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
高山荘華野
400-1 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Koki
1401-1401 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Arima Onsen Taketoritei Maruyama
Japan, 〒651-1401 Hyogo, Kobe, Kita Ward, Arimacho, 1364-1 竹取亭円山
Hatago
1389-3 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Arima Gyoen
1296 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Diamond Arima Onsen Society
423 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
Related posts
Keywords
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Taikou-no-Yu Hot Spring things to do, attractions, restaurants, events info and trip planning
Taikou-no-Yu Hot Spring
JapanHyogo PrefectureKobeTaikou-no-Yu Hot Spring

Basic Info

Taikou-no-Yu Hot Spring

池の尻-292-2 Arimacho, Kita Ward, Kobe, Hyogo 651-1401, Japan
3.7(1.2K)
Open until 10:00 PM
Save
spot

Ratings & Description

Info

Relaxation
Cultural
Luxury
Family friendly
Accessibility
attractions: The Stamp Museum, Arima Toys and Automata Museum, Arima Main Road (Yumotozaka), Arima Hot Spring Tourists Association, Tansan Sengen Park, Arima Onsen Sengen, Arimagawa Water Park, Nenbutsuji, Rinkeiji, Gosho Hot Spring Source, restaurants: arima gelateria Stagione, Unagi Ōyama, Hacco restaurant enn by Wellbe, Arima juhachi-ban, Griddle Me Local -Kobe beef & local cuisine-, Bécassine, Douka-Tei Portuguese Cafe & Sweets, Kutsurogiya, Odashi to Oyasai Midori, Uwanari Coffee, local businesses: Taikou no Yu, Taiko no Yu, Kin no Yu hot spring, Dosanjin Soba, Arima Onsen Companies Ltd, Arima Onsen Gin no Yu, Takenaka Nikuten, Foot bath, Mitsumori Honpo, Manekiya
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Phone
+81 78-904-2291
Website
taikounoyu.com
Open hoursSee all hours
Fri10 AM - 10 PMOpen

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Live events

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Osaka: Izakaya Bars Guided Walking Tour
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Taste Local Osakan cuisine at five hidden eateries
Fri, Jan 23 • 5:30 PM
557-0002, Osaka, Osaka, Japan
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Cook healthy ramen and gyoza at a local home
Cook healthy ramen and gyoza at a local home
Sun, Jan 25 • 11:00 AM
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Nearby attractions of Taikou-no-Yu Hot Spring

The Stamp Museum

Arima Toys and Automata Museum

Arima Main Road (Yumotozaka)

Arima Hot Spring Tourists Association

Tansan Sengen Park

Arima Onsen Sengen

Arimagawa Water Park

Nenbutsuji

Rinkeiji

Gosho Hot Spring Source

The Stamp Museum

The Stamp Museum

3.8

(83)

Closed
Click for details
Arima Toys and Automata Museum

Arima Toys and Automata Museum

4.2

(319)

Closed
Click for details
Arima Main Road (Yumotozaka)

Arima Main Road (Yumotozaka)

4.1

(91)

Open until 12:00 AM
Click for details
Arima Hot Spring Tourists Association

Arima Hot Spring Tourists Association

3.9

(224)

Open 24 hours
Click for details

Nearby restaurants of Taikou-no-Yu Hot Spring

arima gelateria Stagione

Unagi Ōyama

Hacco restaurant enn by Wellbe

Arima juhachi-ban

Griddle Me Local -Kobe beef & local cuisine-

Bécassine

Douka-Tei Portuguese Cafe & Sweets

Kutsurogiya

Odashi to Oyasai Midori

Uwanari Coffee

arima gelateria Stagione

arima gelateria Stagione

4.2

(353)

$$

Closed
Click for details
Unagi Ōyama

Unagi Ōyama

4.8

(93)

Open until 6:00 PM
Click for details
Hacco restaurant enn by Wellbe

Hacco restaurant enn by Wellbe

4.7

(253)

Open until 12:00 AM
Click for details
Arima juhachi-ban

Arima juhachi-ban

4.0

(219)

Open until 12:00 AM
Click for details

Nearby local services of Taikou-no-Yu Hot Spring

Taikou no Yu

Taiko no Yu

Kin no Yu hot spring

Dosanjin Soba

Arima Onsen Companies Ltd

Arima Onsen Gin no Yu

Takenaka Nikuten

Foot bath

Mitsumori Honpo

Manekiya

Taikou no Yu

Taikou no Yu

3.8

(902)

Click for details
Taiko no Yu

Taiko no Yu

3.8

(39)

Click for details
Kin no Yu hot spring

Kin no Yu hot spring

4.0

(2K)

Click for details
Dosanjin Soba

Dosanjin Soba

3.7

(422)

Click for details
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Reviews of Taikou-no-Yu Hot Spring

3.7
(1,233)
avatar
5.0
29w

If you're here for a day, this onsen is great. The onsen itself (which has a downstairs indoor area and upstairs outdoor area both with multiple pools) is just one part of the exoerience. They also have relaxation lounges, special saunas and massages etc.

You pay to get into the complex, which gives you access to the onsen (split to male and female) and the relaxation area/lounge. The shops and restaurants as well as other specialty activities cost extra.

For those non-japanese who get a bit anxious because of the cultural etiquette heres the guide I wish I had before you go in, this onsen can be a little more complex than others. To give context, there are 3 lots of lockers to navigate;

  1. shoe locker
  2. changeroom locker to change into yukata to walk around the main building
  3. onsen locker where you strip down to nothing before going into the onsen.

How to navigate: [Pre-onsen (from entry to building)] The entrance to the building itself is around the side/back of the connecting hotel if you are walking up from the train station. Upon entering, you will need to take off your shoes to step up into the reception area. Once you take your shoes off, go to the shoe lockers, pick an empty locker and take the key. No shoes in the building, you are barefoot while wandering around the complex. Then proceed to the reception counter and pay the base fee (from memory, a few thousand yen each). They then take your shoe locker key, and give you a yukata change room locker number and key. The key is used to pay for extra stuff within the complex, pay at end. They also give you a small bag and towels (1 big, 1 little) and direct you to the area to select yukata to wear around the onsen (traditional top and bottom, more lightweight than a kimono). Keep japanese sizing in mind, I needed the ones marked as extra large. You wear this yukata around the complex, while barefoot (or in socks, some people did this). Once you pick your yukata, proceed to your change room. Change into yukata. Generally keep underwear on at this stage. Transfer spare underwear, water bottles, phone to the towel bag as needed. You pass through another changeroom prior to the actual onsen.

[Onsen] downstairs are the onsen. They are male / female separated..if you are new to the experience, remember you go in totally nude & make sure you wash your body at the showers upon entering the onsen area. Obviously, no phones in the onsen area itself and just don't be excessively noisy or obnoxious. go into the onsen change room and pick a locker (non allocated, just like the shoe lockers). Put all belongings including yukata in here. Remember; fully naked. Lock, take this locker key with you too. Only thing you should take with you is the small towel - this doesn't go into the onsen water at all. Its for modesty mostly. shower at the dedicated washing stations before going in, you can't miss em. Soap and shampoo provided. The idea is that you should be fully clean before going into tje shared bath water so clean up well and make sure you rinse everything. enjoy the onsens! There are 2 floors and the upper floor is outdoors so its quite nice. when you are done, dry off any excessive water with small towel. Change to big towel when you get back to your locker. Put on fresh underwear (if you brought) and change back into yukata.

[Other] Highly recommend checking out the lounge section when you are done...

   Read more
avatar
4.0
49w

Ooh, the trek up the STEEP slope needed to get to this place is NOT for the faint-hearted.

Thank goodness there's no ice (melted & hardened snow) on the road. Otherwise, you could find yourself rolling down all the way when you return to the bus stop.

Jokes aside, yes. I love the natural hot spring here because this is the ONLY place in Arima that you can get to enjoy a variety of hot springs to soak in.

Most people will enjoy the outdoors hot springs more but you can't just go up there without soaking in the warm pools below first because you will find yourself freezing cold as you climb up the stairs to go to the third level.

So do yourself a favor, be patient and soak in the 3 pools below first.

And oh, did I tell you that there's a sauna below that is as hot as an oven?!

The moment the door was opened, I chickened out as it was very dark inside.

I did not want to be roasted alive. I only made a courageous attempt to go in on my second visit here.

If you are short on time, you can totally skip this oven and go straight up to the open air hot springs.

And when you are here, you must definitely try their fried chicken set meal because the chicken was very fresh and juicy, and well-marinated.

And here is an insider tip. If you happen to understand Japanese, please go to their Japanese website and buy their combi coupon because it is much cheaper than buying the English one.

On my first visit, I did not know that. On my last visit, I happened to find out and so I went to buy the combi ticket that entitled me to a delicious set meal, an ice cream and 10 mins Dr Fish therapy, on top of the entrance fee. I just paid a little more than what a ticket on their English website would cost, so it's definitely worth it.

I came here three times during my holiday last year, and I can't wait to go...

   Read more
avatar
5.0
11w

I visited this sento last Thursday 15:30-20h. I can highly recommend it, the 2 public onsens of Arima are very small and not so interesting, instead better come here; I had a wonderful time. It was very helpful for me reading before other reviews here so I knew about the 2 lockers + shoe locker. If I hadn't read the reviews, I wouldn't hsvr known exactly what to put in which locker so this was very helpful.

At first, there werw still quite a few women in the onsens, but at about 17:30 most werw gone and I had most of the outside pools even for myself. Btw during my whole stay I have seen only ONE other Western woman in the onsen apart from me, so this made me feel comfortable. I especially enjoyed the outside pool in the back which was the only one being not too hot so I could stay there easily about 25mins. They also have a place in the outdoor area where you put your feet in warm water and lay down, I have never seen that before. Sauna, steam bath and the cold bath werw great, too! And the chairs for relaxing outdoors also nice. I just wish the outdoor area was completely roofless and without these wooden structures. Overall, I liked very much the variety, which maked it not boring at all. I had a great time there, especially when it was darl, the atmosphere was amazing.

I recommend buying it online via some travel agencies/tour operator websites as it was much cheaper and only cost me 1700yen. Great place, highly...

   Read more
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Benjamin CotterillBenjamin Cotterill
If you're here for a day, this onsen is great. The onsen itself (which has a downstairs indoor area and upstairs outdoor area both with multiple pools) is just one part of the exoerience. They also have relaxation lounges, special saunas and massages etc. You pay to get into the complex, which gives you access to the onsen (split to male and female) and the relaxation area/lounge. The shops and restaurants as well as other specialty activities cost extra. For those non-japanese who get a bit anxious because of the cultural etiquette heres the guide I wish I had before you go in, this onsen can be a little more complex than others. To give context, there are 3 lots of lockers to navigate; 1) shoe locker 2) changeroom locker to change into yukata to walk around the main building 3) onsen locker where you strip down to nothing before going into the onsen. How to navigate: [Pre-onsen (from entry to building)] - The entrance to the building itself is around the side/back of the connecting hotel if you are walking up from the train station. - Upon entering, you will need to take off your shoes to step up into the reception area. Once you take your shoes off, go to the shoe lockers, pick an empty locker and take the key. No shoes in the building, you are barefoot while wandering around the complex. - Then proceed to the reception counter and pay the base fee (from memory, a few thousand yen each). They then take your shoe locker key, and give you a yukata change room locker number and key. The key is used to pay for extra stuff within the complex, pay at end. - They also give you a small bag and towels (1 big, 1 little) and direct you to the area to select yukata to wear around the onsen (traditional top and bottom, more lightweight than a kimono). Keep japanese sizing in mind, I needed the ones marked as extra large. You wear this yukata around the complex, while barefoot (or in socks, some people did this). - Once you pick your yukata, proceed to your change room. Change into yukata. Generally keep underwear on at this stage. Transfer spare underwear, water bottles, phone to the towel bag as needed. You pass through another changeroom prior to the actual onsen. [Onsen] - downstairs are the onsen. They are male / female separated..if you are new to the experience, remember you go in totally nude & make sure you wash your body at the showers upon entering the onsen area. Obviously, no phones in the onsen area itself and just don't be excessively noisy or obnoxious. - go into the onsen change room and pick a locker (non allocated, just like the shoe lockers). Put all belongings including yukata in here. Remember; fully naked. Lock, take this locker key with you too. Only thing you should take with you is the small towel - this doesn't go into the onsen water at all. Its for modesty mostly. - shower at the dedicated washing stations before going in, you can't miss em. Soap and shampoo provided. The idea is that you should be fully clean before going into tje shared bath water so clean up well and make sure you rinse everything. - enjoy the onsens! There are 2 floors and the upper floor is outdoors so its quite nice. - when you are done, dry off any excessive water with small towel. Change to big towel when you get back to your locker. Put on fresh underwear (if you brought) and change back into yukata. [Other] Highly recommend checking out the lounge section when you are done with the onsen.
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Nae GoNae Go
お盆ウィークの12日訪問。 10時30分位に行くと1番近い駐車場スペースに滑り込み。 館内も混み合う少し前に入れたので快適に過ごす事が出来ました。 『お風呂+お食事+飲み物+ソフトクリーム+ドクターフィッシュ付』のプランでお得に過ごせました。 無料岩盤風呂でも楽しく過ごせます。露天風呂は広々と気持ち良いですよ♪
Betty HsuBetty Hsu
Disappointing Service Experience at Taiko-no-Yu As a traveler from Taiwan, I had been enjoying my stay at Arima Onsen until a disappointing experience at Taiko-no-Yu Hot Spring. When I politely asked the front desk for help to call my hotel for a pick-up, the male staff member on duty treated me with surprising rudeness and an appalling lack of professionalism. Instead of assisting me straightforwardly, he questioned me several times in an unfriendly tone, suggesting I should walk back instead of helping to make a simple call. I found his attitude dismissive, disrespectful, and entirely inappropriate for someone working in customer service, especially towards a guest who was simply following the hotel’s instructions. Even when he finally agreed to help, he did so reluctantly, using a translation app in a mocking manner to repeatedly challenge my request with unnecessary questions like “Are you really a customer there?” — a completely unacceptable and insulting response. To make matters worse, when the hotel asked for my name and I wrote it down, the staff member reacted out loud with “なにこれ” (“What is this?”) in a tone that made me feel humiliated and unwelcome. As a guest from Taiwan, a place that has always had a warm and friendly relationship with Japan, I was truly saddened by this treatment. I have traveled widely and stayed in many places, but rarely have I encountered such openly rude and unprofessional behavior at a service establishment. It was shocking and extremely disappointing, especially considering the otherwise excellent reputation of Arima Onsen and Taiko-no-Yu. I hope this feedback can help the management improve the guest experience for future visitors. ⸻ 【日本語訳 / Japanese Translation】 ⸻ 素晴らしい滞在を楽しみにしていたにもかかわらず、有馬温泉での滞在中、太閤の湯で非常に残念な出来事に直面しました。 ホテルの案内に従い、入浴後にフロントスタッフに送迎車の手配をお願いするよう指示されていました。台湾から訪れた旅行者として、フロントに丁寧に依頼したところ、担当の男性スタッフから非常に無礼で不親切な対応を受け、大変ショックを受けました。 スタッフは、手配を手伝う代わりに、「なぜ歩いて帰らないのか」と何度も尋ね、不快な態度を取り続けました。 ホテルからの正式な案内に従っているにもかかわらず、ゲストに対してこのような軽視する態度は、サービス業に従事する者として到底受け入れられるものではありません。 さらに、ようやく送迎の電話をかけることに応じた際も、翻訳アプリを使って、わざと失礼な質問を繰り返してきました(例:「本当にそのホテルの客なのか?」など)。 この対応は極めて失礼で、非常に不快でした。 また、ホテル側が私の名前を確認した際、紙に書いて渡したところ、そのスタッフは「なにこれ」と声に出して反応し、まるで私の名前を馬鹿にするかのような態度をとりました。 台湾から来たゲストとして、長年日本と台湾の友好な関係を知っているからこそ、このような扱いを受けたことが非常に悲しく、残念でした。 これまで世界中を旅してきましたが、これほどまでに露骨に無礼で非プロフェッショナルな対応を受けたのは稀です。 有馬温泉、太閤の湯という素晴らしい施設の名声に対して、このような対応は非常に残念でなりません。 今後、このような問題が改善され、すべてのゲストが快適に過ごせるよう、真摯な対応を期待しています。
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If you're here for a day, this onsen is great. The onsen itself (which has a downstairs indoor area and upstairs outdoor area both with multiple pools) is just one part of the exoerience. They also have relaxation lounges, special saunas and massages etc. You pay to get into the complex, which gives you access to the onsen (split to male and female) and the relaxation area/lounge. The shops and restaurants as well as other specialty activities cost extra. For those non-japanese who get a bit anxious because of the cultural etiquette heres the guide I wish I had before you go in, this onsen can be a little more complex than others. To give context, there are 3 lots of lockers to navigate; 1) shoe locker 2) changeroom locker to change into yukata to walk around the main building 3) onsen locker where you strip down to nothing before going into the onsen. How to navigate: [Pre-onsen (from entry to building)] - The entrance to the building itself is around the side/back of the connecting hotel if you are walking up from the train station. - Upon entering, you will need to take off your shoes to step up into the reception area. Once you take your shoes off, go to the shoe lockers, pick an empty locker and take the key. No shoes in the building, you are barefoot while wandering around the complex. - Then proceed to the reception counter and pay the base fee (from memory, a few thousand yen each). They then take your shoe locker key, and give you a yukata change room locker number and key. The key is used to pay for extra stuff within the complex, pay at end. - They also give you a small bag and towels (1 big, 1 little) and direct you to the area to select yukata to wear around the onsen (traditional top and bottom, more lightweight than a kimono). Keep japanese sizing in mind, I needed the ones marked as extra large. You wear this yukata around the complex, while barefoot (or in socks, some people did this). - Once you pick your yukata, proceed to your change room. Change into yukata. Generally keep underwear on at this stage. Transfer spare underwear, water bottles, phone to the towel bag as needed. You pass through another changeroom prior to the actual onsen. [Onsen] - downstairs are the onsen. They are male / female separated..if you are new to the experience, remember you go in totally nude & make sure you wash your body at the showers upon entering the onsen area. Obviously, no phones in the onsen area itself and just don't be excessively noisy or obnoxious. - go into the onsen change room and pick a locker (non allocated, just like the shoe lockers). Put all belongings including yukata in here. Remember; fully naked. Lock, take this locker key with you too. Only thing you should take with you is the small towel - this doesn't go into the onsen water at all. Its for modesty mostly. - shower at the dedicated washing stations before going in, you can't miss em. Soap and shampoo provided. The idea is that you should be fully clean before going into tje shared bath water so clean up well and make sure you rinse everything. - enjoy the onsens! There are 2 floors and the upper floor is outdoors so its quite nice. - when you are done, dry off any excessive water with small towel. Change to big towel when you get back to your locker. Put on fresh underwear (if you brought) and change back into yukata. [Other] Highly recommend checking out the lounge section when you are done with the onsen.
Benjamin Cotterill

Benjamin Cotterill

hotel
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Affordable Hotels in Kobe

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Get the Appoverlay
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お盆ウィークの12日訪問。 10時30分位に行くと1番近い駐車場スペースに滑り込み。 館内も混み合う少し前に入れたので快適に過ごす事が出来ました。 『お風呂+お食事+飲み物+ソフトクリーム+ドクターフィッシュ付』のプランでお得に過ごせました。 無料岩盤風呂でも楽しく過ごせます。露天風呂は広々と気持ち良いですよ♪
Nae Go

Nae Go

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The Coolest Hotels You Haven't Heard Of (Yet)

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Disappointing Service Experience at Taiko-no-Yu As a traveler from Taiwan, I had been enjoying my stay at Arima Onsen until a disappointing experience at Taiko-no-Yu Hot Spring. When I politely asked the front desk for help to call my hotel for a pick-up, the male staff member on duty treated me with surprising rudeness and an appalling lack of professionalism. Instead of assisting me straightforwardly, he questioned me several times in an unfriendly tone, suggesting I should walk back instead of helping to make a simple call. I found his attitude dismissive, disrespectful, and entirely inappropriate for someone working in customer service, especially towards a guest who was simply following the hotel’s instructions. Even when he finally agreed to help, he did so reluctantly, using a translation app in a mocking manner to repeatedly challenge my request with unnecessary questions like “Are you really a customer there?” — a completely unacceptable and insulting response. To make matters worse, when the hotel asked for my name and I wrote it down, the staff member reacted out loud with “なにこれ” (“What is this?”) in a tone that made me feel humiliated and unwelcome. As a guest from Taiwan, a place that has always had a warm and friendly relationship with Japan, I was truly saddened by this treatment. I have traveled widely and stayed in many places, but rarely have I encountered such openly rude and unprofessional behavior at a service establishment. It was shocking and extremely disappointing, especially considering the otherwise excellent reputation of Arima Onsen and Taiko-no-Yu. I hope this feedback can help the management improve the guest experience for future visitors. ⸻ 【日本語訳 / Japanese Translation】 ⸻ 素晴らしい滞在を楽しみにしていたにもかかわらず、有馬温泉での滞在中、太閤の湯で非常に残念な出来事に直面しました。 ホテルの案内に従い、入浴後にフロントスタッフに送迎車の手配をお願いするよう指示されていました。台湾から訪れた旅行者として、フロントに丁寧に依頼したところ、担当の男性スタッフから非常に無礼で不親切な対応を受け、大変ショックを受けました。 スタッフは、手配を手伝う代わりに、「なぜ歩いて帰らないのか」と何度も尋ね、不快な態度を取り続けました。 ホテルからの正式な案内に従っているにもかかわらず、ゲストに対してこのような軽視する態度は、サービス業に従事する者として到底受け入れられるものではありません。 さらに、ようやく送迎の電話をかけることに応じた際も、翻訳アプリを使って、わざと失礼な質問を繰り返してきました(例:「本当にそのホテルの客なのか?」など)。 この対応は極めて失礼で、非常に不快でした。 また、ホテル側が私の名前を確認した際、紙に書いて渡したところ、そのスタッフは「なにこれ」と声に出して反応し、まるで私の名前を馬鹿にするかのような態度をとりました。 台湾から来たゲストとして、長年日本と台湾の友好な関係を知っているからこそ、このような扱いを受けたことが非常に悲しく、残念でした。 これまで世界中を旅してきましたが、これほどまでに露骨に無礼で非プロフェッショナルな対応を受けたのは稀です。 有馬温泉、太閤の湯という素晴らしい施設の名声に対して、このような対応は非常に残念でなりません。 今後、このような問題が改善され、すべてのゲストが快適に過ごせるよう、真摯な対応を期待しています。
Betty Hsu

Betty Hsu

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