Arima Gyoen — Hotel in Kobe

Ryokan Arima Gyoen is located in the centre of Arima-onsen town. It is very convenient in visiting the town and the sights around the town. We checked into the Japanese Style room, which comes with breakfast and dinner. Entering the room, we were greeted with the front porch, where we took off our shoes. It is customary for guests to take their shoes off when entering a Japanese style room in the hotel. This area is small but functional. There is a shoe rack tucked by the wall, where the staff helped us placed our shoes inside. We wore the slippers that the hotel provides while going to the Onsen in the hotel. The futon closet is found in this part of the room, where such as the futons and blankets are stored in. As with Japanese style rooms, staffs will come into the room and lay the beddings in the evening.||||||A little further from the porch is where the bathroom is located. The bathroom is rather small, as with most Japanese Hotel standards. Despite its small size, the bathroom is equipped with a bathtub, a sink and a toilet bowl. The standard amenities such as shampoo, conditioner, body wash and hand soap are placed neatly on the sink countertop. However, no toothbrushes are being provided. There is a rack for hanging towels outside the bathroom.||||A wooden sliding door separates the porch from the sleeping area. The main part of the room doubles up as a lounge area in the day and a sleeping area in the night. To the left from the sliding door, a small table top where the TV and phone are being placed on. There is a 2-panel cabinet at the bottom of this table top. This area is where the hot flask is also located. I find the placement of the TV here a tad off as we were not able to watch the TV when the futons are being laid on the tatami mats. Tucked by the wall along the length of the room until the balcony area is the tokonoma or an alcove where a vase and a painting is placed on to. Between the TV console and the tokonoma is a small area which has sufficient space for us to stow our luggage. As it was still daytime at the time of our checking in, there is 2 knee height coffee table placed in the centre of the sleeping area. 2 legless chairs are being placed on either side of the tables. There are the tea set and snacks placed on this table at the time of our arrival. The sleep quality on the futons is superb. We were able to get a good night sleep on these futons. The pillows are not too soft for my liking.||||Furthest away from the entrance to the room is a small area. There is another wooden sliding door that separates this area from the sleeping area. Here is where we find a small bar fridge and a couple of armchairs, together with a small coffee table. The closet in the room is also placed here, where we found yukatas as well as the towels. A safe box is hidden inside this closet. A glass door separates this lounge area from the balcony.||||Ryokan Arima Gyoen has its own onsen, though not very big. Located on the 7th floor, the onsen is in the main building. The onsen is separated by sex and has a small Kinsen and a large Ginsen in the enclosed space. There is an outdoor Ginsen next to the changing room. The changing room has amenities such as body lotion, shavers, combs and cotton buds.||||The Japanese dinner was served in our room where the staff would show up at the arranged time to set up for dinner. The dinner consists of multiple courses that included sashimi, hot pot and rice to name a few. Breakfast was served in the dining rooms in the annexe building. The breakfast served was Japanese style where we were given rice with fish to grill on amongst other food. I am not very used to the Japanese style breakfast, despite they are delicious.||||The service in the hotel is superb. We experienced Japanese hospitality throughout our stay in the hotel. Staffs welcomed us the moment we step into the hotel. The hotel has strict check-in timing hence we were not able to check-in early. However, the staff was happy to look after our luggage while we explored Arima-onsen. The staffs were always wearing their smiles whenever we walk past them or approach them. When we returned later in the afternoon to get our keys, we were surprised that our luggage has already been placed in our room. The staffs were very attentive and would somehow know when to appear, especially during meal time. During dinner, the staff would appear on the dot as we were finishing up our meal and present the next course. After the meal, the staff promptly moved everything to one side and set up the futons in under 10 mins. During breakfast, the staff would sit by the side after bringing us to our table and noticed that our rice bowls were empty and offered to top up the rice without us even asking. Even the cleaning staff in the public area smile and greeted us whenever we bumped into them. The staff at the lobby even gave us sound advice on what to see in Arima-onsen and were never stingy in offering information.||||Ryokan Arima Gyoen is located in the centre of town and is a good base to explore Arima-onsen. The room is very well laid out and the sleep quality is very good on the futons. The service we had received at the hotel is nothing short of excellence, every staff in the hotel made us feel welcome. I would come back here to stay the next time I visit...

Ryokan Arima Gyoen is located in the centre of Arima-onsen town. It is very convenient in visiting the town and the sights around the town. We checked into the Japanese Style room, which comes with breakfast and dinner. Entering the room, we were greeted with the front porch, where we took off our shoes. It is customary for guests to take their shoes off when entering a Japanese style room in the hotel. This area is small but functional. There is a shoe rack tucked by the wall, where the staff helped us placed our shoes inside. We wore the slippers that the hotel provides while going to the Onsen in the hotel. The futon closet is found in this part of the room, where such as the futons and blankets are stored in. As with Japanese style rooms, staffs will come into the room and lay the beddings in the evening.||||||A little further from the porch is where the bathroom is located. The bathroom is rather small, as with most Japanese Hotel standards. Despite its small size, the bathroom is equipped with a bathtub, a sink and a toilet bowl. The standard amenities such as shampoo, conditioner, body wash and hand soap are placed neatly on the sink countertop. However, no toothbrushes are being provided. There is a rack for hanging towels outside the bathroom.||||A wooden sliding door separates the porch from the sleeping area. The main part of the room doubles up as a lounge area in the day and a sleeping area in the night. To the left from the sliding door, a small table top where the TV and phone are being placed on. There is a 2-panel cabinet at the bottom of this table top. This area is where the hot flask is also located. I find the placement of the TV here a tad off as we were not able to watch the TV when the futons are being laid on the tatami mats. Tucked by the wall along the length of the room until the balcony area is the tokonoma or an alcove where a vase and a painting is placed on to. Between the TV console and the tokonoma is a small area which has sufficient space for us to stow our luggage. As it was still daytime at the time of our checking in, there is 2 knee height coffee table placed in the centre of the sleeping area. 2 legless chairs are being placed on either side of the tables. There are the tea set and snacks placed on this table at the time of our arrival. The sleep quality on the futons is superb. We were able to get a good night sleep on these futons. The pillows are not too soft for my liking.||||Furthest away from the entrance to the room is a small area. There is another wooden sliding door that separates this area from the sleeping area. Here is where we find a small bar fridge and a couple of armchairs, together with a small coffee table. The closet in the room is also placed here, where we found yukatas as well as the towels. A safe box is hidden inside this closet. A glass door separates this lounge area from the balcony.||||Ryokan Arima Gyoen has its own onsen, though not very big. Located on the 7th floor, the onsen is in the main building. The onsen is separated by sex and has a small Kinsen and a large Ginsen in the enclosed space. There is an outdoor Ginsen next to the changing room. The changing room has amenities such as body lotion, shavers, combs and cotton buds.||||The Japanese dinner was served in our room where the staff would show up at the arranged time to set up for dinner. The dinner consists of multiple courses that included sashimi, hot pot and rice to name a few. Breakfast was served in the dining rooms in the annexe building. The breakfast served was Japanese style where we were given rice with fish to grill on amongst other food. I am not very used to the Japanese style breakfast, despite they are delicious.||||The service in the hotel is superb. We experienced Japanese hospitality throughout our stay in the hotel. Staffs welcomed us the moment we step into the hotel. The hotel has strict check-in timing hence we were not able to check-in early. However, the staff was happy to look after our luggage while we explored Arima-onsen. The staffs were always wearing their smiles whenever we walk past them or approach them. When we returned later in the afternoon to get our keys, we were surprised that our luggage has already been placed in our room. The staffs were very attentive and would somehow know when to appear, especially during meal time. During dinner, the staff would appear on the dot as we were finishing up our meal and present the next course. After the meal, the staff promptly moved everything to one side and set up the futons in under 10 mins. During breakfast, the staff would sit by the side after bringing us to our table and noticed that our rice bowls were empty and offered to top up the rice without us even asking. Even the cleaning staff in the public area smile and greeted us whenever we bumped into them. The staff at the lobby even gave us sound advice on what to see in Arima-onsen and were never stingy in offering information.||||Ryokan Arima Gyoen is located in the centre of town and is a good base to explore Arima-onsen. The room is very well laid out and the sleep quality is very good on the futons. The service we had received at the hotel is nothing short of excellence, every staff in the hotel made us feel welcome. I would come back here to stay the next time I visit...

I have been to this place a few years ago and stayed for a couple of days. Good point: great and genuinely friendly younger staff, especially with them bringing in breakfast in the morning to our room. Food is great and comes with good portions. Hotel and onsen seems a little bit older than expected but still good and enjoyable. Bad, and need improvement points: the main tea for me to rate two stars is because the night we checked in, the older lady brought us to our room, but told us we cannot use the onsen in our room and have to go to public onsen. We paid premium prices for private onsen inside the room but was disappointed to hear this news. The moment I showed the older lady (the host) the tattoo on my arms, she immediately turned a sour face and said she will go and turn on the water in our tub for onsen in our room.

I wanted to come back and voiced this out, even after all this years, is I would not want someone else to have their mood ruined by such cheated actions and lousy management behavior. I hope this will help the management team to understand and improve, I understand you would like to reserve water, but the whole point of a premium priced room with private onsen is much more expensive than a normal room. And if you want to use this tactic, please also consider to have this info on your website, instead trying to cheat tourists. I’m both disappointed and...