KPJ Bandar Dato' Onn Specialist Hospital — Local services in Johor

Review of KPJ Johor Specialist Hospital Dato' Onn – Aurora Ward

I visited KPJ Johor Specialist Hospital Dato' Onn due to severe eczema all over my body. From the moment I arrived, the registration process was smooth and efficient, without any overcrowding. The consultation with the doctor was quick, and the explanations were clear and easy to understand. My Guarantee Letter (GL) was approved within five minutes, and I was assigned a room in the newly built Aurora Ward, which is equipped with advanced facilities.

Parking & Lobby The hospital provides spacious and free parking, both in the basement and outdoor areas. Multiple elevators are available at convenient locations, making movement easier. The lobby is clean, comfortable, beautifully designed, and has a pleasant fragrance.

Registration & Admission Process The registration and admission process is fast and well-organized, ensuring minimal congestion. The counters are efficiently managed, and assistants are available to guide patients through every step. Upon admission, nurses warmly welcome patients and escort them to their assigned rooms.

Aurora Ward – Room Facilities The Aurora Ward offers spacious single-bed rooms with modern facilities. KPJ ensures all rooms are single-bed, but different types of rooms are available depending on individual or family needs. Family members are allowed to stay with the patient throughout their ward stay.

Key room amenities include: Wardrobe cabinet for storing personal items Electric adjustable bed for comfort Large sofa for relaxation Blackout curtains for privacy Smart TV & free WiFi access Spacious toilet with shower, sink, and seated toilet Centralized air-conditioning with adjustable settings Adjustable lighting for personalized brightness PVC flooring for a clean environment Hot & cold water supply Mini fridge, hot/cold water jug, and comforter Multiple plug points for convenience Nurse call button for immediate assistance Scenic city view from the window

Service Quality The nursing team is highly skilled and ensures top-quality treatment procedures. The hospital prioritizes service excellence, and housekeeping staff clean the rooms daily. Patients can request fresh bedsheets, blankets, and pillows when needed.

Food is delicious, well-portioned, and delivered on time.

KPJ Mobile App The KPJ app simplifies all medical-related tasks, providing access to medical records, appointment bookings, and payment transactions—all at your fingertips. The app is detailed, well-structured, and user-friendly.

Final Thoughts Overall, my experience at KPJ Johor Specialist Hospital Dato' Onn – Aurora WARD was excellent. The hospital COMBINES modern facilities, well-trained staff, and efficient service, making the entire process seamless and comfortable. I highly...

I recently had the unfortunate experience of contracting Influenza A, but I was fortunate enough to receive exceptional care and treatment from Dr. Sujindran's team at the A&E department and Dr. Adli, along with the nurses from Ward Level 6. Their professionalism, expertise, and compassionate approach made a significant impact on my recovery journey.

From the moment I arrived at the A&E department, Dr. Sujindran's team exhibited a high level of competence and expertise. They promptly assessed my condition and conducted a thorough evaluation to confirm the diagnosis of Influenza A. Their attention to detail and comprehensive understanding of the illness instilled confidence in me, as I knew I was in capable hands.

Dr. Sujindran's team ensured that I fully understood the treatment plan and any potential risks associated with it. They patiently answered all my questions and alleviated any concerns I had. Their empathetic approach created a comfortable environment, allowing me to voice my worries and fears without hesitation. The clear communication throughout my time at the hospital helped me feel informed and involved in my own care.

Once transferred to Ward Level 6, I received outstanding care from Dr. Adli and the dedicated team of nurses. Dr. Adli displayed a remarkable depth of knowledge and was attentive to my progress, regularly updating me on the treatment plan and discussing any adjustments needed. The nurses on the ward were compassionate, ensuring my comfort and closely monitoring my condition. They consistently went above and beyond to provide both physical and emotional support, making me feel well-cared-for and reassured during my stay.

One aspect that particularly impressed me was the strict adherence to hygiene measures. The medical staff consistently followed proper hand hygiene protocols and ensured the cleanliness of the ward environment. This attention to detail reassured me that my recovery was being prioritized and that all necessary precautions were taken to prevent the spread of infection.

The care and treatment I received for my Influenza A from Dr. Sujindran's team at the A&E department and Dr. Adli, along with the nurses from Ward Level 6, surpassed my expectations. Their expertise, clear communication, empathy, and attention to detail played a crucial role in my recovery. I am grateful for their dedication and commitment to providing exceptional healthcare services. Without a doubt, I can confidently recommend their services to anyone in need of medical care, knowing that they will receive the highest standard of treatment...

Good doctor, nurses and nice room !

But bad hospital's management, particularly the CEO, has shown a lack of concern for staff, patients, and customer requests. Terrible !

During my March admission, despite requesting early discharge, they held us for 7-8hours citing insurance delays, and waiting for CEO approval for early discharge request and unfortunately no response from him. The reason I was frustrated is because I've called to insurance company and actually the insurance company has replied them 2-3hours ago and they don't realised that. Both of them billing staff sitting there nothing to do as you know kpj dato onn is not crowded like other hospital. Only suddenly releasing us after I became frustrated and complained and scold at the billing counter, after 8hours of waiting. (Asked us to pay deposit and go) The problem is why not doing this earlier? Why suddenly allowed only when I angry and scold? The billing is only Rm3k plus..

The inefficiency continued during my recent surgery two days ago, with delays in processing insurance claims and obtaining management approval for discharge. (From 21/4 ,1pm doctor said can discharge, and held us at the room till next day 22/4 morning , and till 10am still no response yet. Waited one day for insurance claim, do you understand what I mean? Waited 1day at the room !!!)

This contrasts with other hospitals I've been to (regency, kpj puteri, kpj Johor), which promptly discharged me upon payment of a deposit (without needed to request for early discharge at all.)

The CEO of kpj dato onn unresponsiveness and lack of clear direction further exacerbate the situation, leaving staff confused and unable to act. My attempt to confront the CEO during a staff event on 22/4 was met with evasion until I made a scene at their staff event, insisted to meet the CEO directly,at which point suddenly pulak they agreed to discharge me upon payment of a deposit.

Why always need to wait till people angry and scold only you allowed to discharged us with deposit? Keep on saying need CEO approval la, your amount is too big need higher position then CEO which is CFO to approve la, then UFO la... Bla bla bla...

No wonder this kpj dato onn not many patient, as I definitely won't recommend people to go there.

Overall, the hospital's management needs significant improvement to prioritize patient care and streamline process.

Again kpj dato onn have good nurses and doctor. But the management is like government hospital or...