ZARA — Local services in Arnhem

I would like to file a formal complaint about specific employees at this store.

Today, December 14, 2024, my husband and I visited this Zara location, and unfortunately, our experience was completely ruined by the unprofessional behavior of a male and female employee near the fitting rooms. Both of them were speaking Russian, and to my great surprise, the man was identified as a manager. However, his lack of proper communication skills and customer service was shocking for someone in that role.

Here’s what happened: First, my husband wasn’t allowed to accompany me to the fitting room, even just to help carry the clothes. Second, when he brought me a different size, he was rudely told not to stand in the aisle and to leave the fitting room area. Finally, the last incident left me utterly shocked. As I was in the fitting room, the female employee passed by and, instead of addressing me directly, rudely remarked that I had been in the fitting room for 25 minutes and that customers were only allowed to stay for 15 minutes.

When we asked her to show us where this rule was stated, she simply walked away, saying she didn’t have time to explain. Afterward, we approached another employee at the checkout counter and asked if there really was such a rule. She confirmed that no such rule existed.

We were left in such disbelief and frustration that it completely ruined our shopping experience and discouraged us from making any purchases.

For a store like Zara, this kind of customer service is absolutely unacceptable!

I hope this feedback will help identify these employees and address the situation appropriately to ensure no other customers experience...

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