I would like to file a formal complaint about specific employees at this store.
Today, December 14, 2024, my husband and I visited this Zara location, and unfortunately, our experience was completely ruined by the unprofessional behavior of a male and female employee near the fitting rooms. Both of them were speaking Russian, and to my great surprise, the man was identified as a manager. However, his lack of proper communication skills and customer service was shocking for someone in that role.
Here’s what happened: First, my husband wasn’t allowed to accompany me to the fitting room, even just to help carry the clothes. Second, when he brought me a different size, he was rudely told not to stand in the aisle and to leave the fitting room area. Finally, the last incident left me utterly shocked. As I was in the fitting room, the female employee passed by and, instead of addressing me directly, rudely remarked that I had been in the fitting room for 25 minutes and that customers were only allowed to stay for 15 minutes.
When we asked her to show us where this rule was stated, she simply walked away, saying she didn’t have time to explain. Afterward, we approached another employee at the checkout counter and asked if there really was such a rule. She confirmed that no such rule existed.
We were left in such disbelief and frustration that it completely ruined our shopping experience and discouraged us from making any purchases.
For a store like Zara, this kind of customer service is absolutely unacceptable!
I hope this feedback will help identify these employees and address the situation appropriately to ensure no other customers experience...
Read moreI was there and had problems with transaction money bc the receipt didn’t go out by self payment counter so the manager and one staff was tried to help me. But in my bank account was paid by the price already but just the Zara system doesn’t work for that’s moment and they don’t give me what I already bought and currently manager told me that “they can’t do anything for me”. I was called my bank and the problems was from Zara. Then the transaction in my bank was said “Canceled”and I got my money back. So they have started to trust that’s I was paid but took me 30min to stay there for this. What I have said it’s right and I go to work late by this so the manager should have improve solving problems skill instead of saying “We can’t do anything” is definitely not the best words for working...
Read moreI asked a staff at the cashier desk that if there’s a size xs for one jacket. After she checked the availability for the stock, I was told to stand aside and wait. I did so, I was standing there just waiting. But after a while, no one came to me, so I went to that staff again to ask how long do I need to wait for, she replied that it’s no longer available cause they didn’t find it. But during my waiting time, no one came to give me an answer. Such a service! 🤣 I’m happy that I went and asked again, otherwise I would standing there longer for only wasting my time. Please find some qualified...
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