FreshChoice Leamington — Local services in North Island

Today I had a disappointing experience in this store as one of the self-service checkouts was not functioning properly, which I had never used before, and for the first time in my life, I was falsely accused of not paying for the items I purchased despite being an honest customer with receipts in hand and having verified the transactions on my bank account. Unfortunately, the OLD LADY staff member at Fresh Choice Cambridge Leamington did not offer an apology nor did she call her manager to resolve the false accusations, which may have been motivated by racism given my Asian background. She failed to perform her duties properly, leading to the unfounded accusations without verifying the identity of the individual. Fortunately, I had evidence to support my case in the event that I would need to...

COVID Lockdown 2021 is NOT an easy time for essential workers, particularly when it comes to supermarkets. This team has done tremendously well and delivered nothing but top notch service despite the circumstances. I empathise and know what it's like working consistently busy shifts, dealing with attitudes from customers and everything else in between. Plus the fact we have the COVID protocols in place.

Fresh Choice has implemented and maintained a rock solid covid-19 policy; accounting for the number of people in the store and directing customers to the appropriate checkouts. Their attitude has been positive and good, despite everything going on. They are doing an amazing job, and deserve full credit for their work. Well done...

First time I've shopped at FC.. so firstly as the shopper ahead of me finished up..and no groceries on the counter, I put mine there.. Sternly get told Not to do that.. so I wait.. then she reaches for the 2 items there and I continue adding the last few.. get told the total..I pay..on account of my age, I don't accept bad service lightly, and advise that she ought not to be in a customer servicerl role. I know that anyone can be having a bad day..but if I come to shop then it would be nice to get a 'good day..how are you..'.. if you are looking for that, try Countdown..I will give credit to the young man at the trolleys who kindly wiped the push bar and was welcoming..maybe he should be...