Auckland Towbars Ltd — Local services in Whau

Hi, these people have a very good booking system with the staff who know their stuff, apart from the initial booking with them asking me the finer details of all my requirements, I subsequently got followup messages confirming the details and the booking details. Twenty four hours before the booking received the booking reminder. Arriving at Auckland Towbars, I went in and felt very comfortable, and immediately was immediately informed my Towbar was to be fitted shortly. The waiting room could have had more comfortable chairs, however lots of stuff to look at and admire, like bike racks and the like, I was blown away with all the available quality add ons. The workshop staff were exceptional, really knowing there stuff, called me and ran me through the usual safety stuff these days. The job was done in a time I thought was correct to do a thoroughly exacting fitting. The actual guy who fitted it got the portable eftpos out and the deal was completed. I live in the Far North District, it's worth the cost of a bit of fuel to save a few hundy and get a quality job and even visit the Whanau you haven't seen for a...

Service was good but should have asked us what we wanted the towbar for. We were only asked when we booked if we wanted a fixed or removable one. We asked what the difference for it was and was inly told of the obvious difference - one is removable and one is not. They didn't even ask what we wanted the towbar for so we could make the right decision. We weren't warned that it wouldn't fit the purpose that we wanted it for - a towbar for a bike rack and to maybe put a trailer. Unable to find a bike rack that would fit the nonremovable one. Asked them if we could change the towbar to a removable for a bike rack and was told it would cost another $800 or we can get someone else to engineer an adaptor for us (which I don't feel safe with). 😠 Very disappointed with the overall service to be honest. 2 stars as the work for the towbar & roof rack was quick & you definitely can't remove (towbar)...

I had a mixed experience. I was very happy with the installation, but subsequently found out that they had fitted a standard NZ 47mm towball that was impossible to remove without the help of a mechanic with specialist tools. Auckland Towbars wouldn’t help, unless I paid them a $115 call out fee (despite the fact that they do jobs all over the city) or drove to Avondale. In the end, a helpful mechanic from Hillside Automotive in Wairau Valley swapped the 47mm ball to a 50mm ball, which took 5 minutes, and was free of charge. My advice, if you get a towbar fitted, is to know in advance whether you need a 47mm or 50mm ball. Auckland Towbars didn’t bring this to my attention upfront, and that would have...