Machu Picchu Andes Tours — Local services in Santiago

My friend and I did the 5 day Ausangate trek. We chose this company because it had a longer option than most others we researched. It was just us, so it ended up being a private tour. The guides were friendly and the fresh cooked meals were absolutely wonderful. However, we chose doing this trek guided for safety since we aren't used to hiking in high altitudes. Our guide did not have any emergency equipment, not even a walkie talkie. If we were seriously injured or ill, I really don't know how she would have gotten us to safety. The other 2 that took care of the mules and cooked would hike ahead of us to have camp set up when we arrived, but we had no contact with them if something went wrong. The guide also didn't seem to know what was included in the tour as far as entrance fees, some weren't included and that's not listed on the website. She also said day 5 lunch was not provided while it's stated that it is. So by the time we finished the hike and drove 3 hours back to cusco we were starving. The company was also very difficult to communicate with before we arrived, my friend was emailing asking questions and they were very slow to respond. For safety reasons, I wouldn't recommend this company. Please provide your staff with essential safety items! And make sure they are trained to handle...

Reservamos con la empresa para hacer el Salkantay Trek de 5 días. Todo online porque no tiene local físico en Cuzco (el que aparece en Google no existe). Una vez reservado y pagado el 50%, la comunicación fue escasa hasta la fecha de la excursión. De hecho, no son ellos quienes realizan el servicio, sino que terciarizan con otra empresa y aparentemente la comunicación entre ellos tampoco es eficiente. No sabían qué teníamos incluido aunque ya lo habíamos pagado (cosa que aparece en su página web), ya que nos mezclaron con otro grupo que contrató con otra empresa y nos incluían diferentes cosas. Por otro lado, cobran un extra de 15 usd por sacar la entrada de Huayna Picchu (vale mucho más la pena sacarlo por la web oficial a 200 soles).

Básicamente te cobran la excursión y luego te derivan a...

We did the two days Inca trail with Machu Picchu Andes Tour. Our guide Nelson was amazing, his explanations were really good and he helped us during the entire trip. I would recommend a...