Johannesburg Art Gallery — Local services in Gauteng

The experience and type of service one received from your customer service center (Calton center) is quite appalling.

A day after topping my card with a monthly fare. Then it declined to be scanned at the tanstiles. I was then told that the card may be damaged. I had to visit the customer care center to have issue resolved.

How is one supposed to travel in the mean time?

Customer services get me to complete the form (Told of a process that's not clearly defined) patiently and return to them three days later. The agent didn't seem to care to explain in detail what are the requirements to have the funds transferred over.

Three days later-- am told the system is offline and I must come back on the following day.

Returning to the centre under the impression that it's all sorted and ready to collect a card where the funds have been transferred to.

Guess what? I was then asked for a card where a transfer was to be made into.

I frowned at the request.

The gentleman went to length to explain what was supposed to have been done and what information was supposed to have been communicated on the day of my application.

Now, I had to buy a new card to replace a card whose chip has been damaged.

I've used the orange card and got rid of it at expiry. The blue card hardly lasted a year. Everything that's associated with blue is just a circus.

You may need to overhaul your recruitment capabilities and training programme.

I doubt the individuals hired have any idea of what they are doing.

I'm quite disappointed at the level of service provided by black people to black people. It appears to be that a black person cannot serve...

I am in a horrible situation. I have topped up my monthly fare on a card which u have used with no issues. I wake up today the card is not tapping in. One of the drivers took me to the main station to have this sorted. I get there their gates are not working either. I took a T2 bus to Park. I got there I asked for assistance to tap in and then out. The card wasn't working. I then asked one of the personnel to check the balance for me I still have about R200 on the card. I was then told to go to Carlton centre. I got there, they are off line and I was referred to Orlando they are again off line was told to come back tomorrow. This is a total waste of my time and the service...

Today was the worst experience , the time held by this company was never punctual. We had to wait for over 1 hour and 45 minutes just to get a bus. We waited and buses came through,however they did not take any passengers . all T1 and T3 were there just parking. we were never updated on anything.and the station was full, all queues going outside. I mean we pay for the service but we are treated badly.it is a shame that i had to be 2 hours late because of the bad service that is being provided by...