MTN Office Park — Local services in Gauteng

I wish service delivery in South Africa was done with passion. Calling 135 to receive assistance from a customer care representative is nearly impossible! I’ve been trying to activate an eSIM for an Apple smartwatch and first went into an actual MTN store where I was simply told that I needed to follow the steps from the Watch app on my Apple iPhone. Unfortunately I did not know what my username or password was and I tried to retrieve my username and was given an error. I tried to retrieve my password but the site seems to be down. The in-store representatives have no idea how to assist. I called 135 this morning and they are unable to assist with the activation and was directed to speak with an in-store representative.

In summary, I was told in-store to follow the steps even though I couldn’t remember what my username and password yet I have a profile since my number is linked to one. Secondly, the website gives you errors. The MTN app is terrible and is not secure because all you need is a MTN number to login once an OTP is sent to the number. I can’t change details except for a profile picture (useless) and I am unable to change banking details because of system upgrades.

As a long standing customer of MTN for over 10 years their network may be good but their service...

MTN is not very helpful and there service is pathetic, there 135 and 083 135 only takes emergency calls you have to call from another nr then you get through to them but with no service from one department to another, they cut of my phones illegaly and they reconnected some but one still not working after 22days but they want there money money with no service what a shame i will never renew any of my contracts again with there poor service. You can call everyday from 8 in the morning then you throwen around like a ball from on department to the next with no help. I think MTN must wakeup and there are staff has no clue what to do next from customer care to there so named legal department. WAKE UP MTN WAKE UP...

Dear MTN , Please advise who I can be in contact with as I have been escalating this issue to the highest of management and still not has been done ,I am have been waiting more than 2 months for my upgrade at MTN Meadowdale and every time I call the store it is the same excuse,I want this matter resolve I have been a client with MTN for 17 years and this is the type of service you get as a loyal client

I have sent numerous emails to your complaint department still nothing has been done about this situation, this is ridiculous waiting over 2 months for an upgrade , is there someone who is competent in your vetting department who can resolve this issue as I have been told this is the reason why the...