Costco Wholesale Sevilla — Local services in Seville

I visited Costco on my holiday in Sevilla. I was pleasantly surprised to see it. On the surface, it looks like Costco that I would find back in Canada or in the US. Employees at the door were very friendly in greeting us while coming in, and equally friendly when we exited. My Canadian membership was accepted with no issues. Found many American products, but most were European in origin. The food court is almost identical and reasonably priced, and the fuel at the gas station is much cheaper than local stations, hence the long queue at the gas pumps. However, the one major sticking point is the cost of items inside the store. They are exceptionally more expensive than similar products you would find in local supermarket chains such as Mercadona, or German chains as Aldi or Lidl. Back in Canada or in the US, what really makes Costco stand out and so appealing is the 'more bang for your buck' shopping experience; pay less and get more. The concept of family shopping in bulk and paying less does not seem quite the same here. It is true and echoing other reviews, that the store is not as busy as stores found in North America, but I believe the reason is that prices don't meet the budget range of most residents. If prices were competitive to prices at Mercadona, Costco Seville would be absolutely packed from end to end, as you would see in North American Costco stores every day...

Given that this chain is from USA, and I've been to the store's in USA, Canada, Mexico, and now Espanha, I can say that they are trying in Spain, but not there yet.

Customer service - 4.5/5 Cleanliness - 5/5 Food court 3.5/5 Gas station 5/5 Communication/advertising 1.5/5

How it's different from stores in US - in US you get a percentage back from your purchases. You get extended warranty on things. Customer service kiosk has more people so no such long wait lines.

I really wanted to give 5/5 on customer service, but I cannot, as wait line's to speak to customer service is too big and it took good 15 minutes of wait time.

Food court had 1 item broken (where relish was). Mayonnaise was empty. Some syrups for drinks were out. They do a descent job on cleaning tables, but need more attention to the food items.

Chicken - great price but I didn't try it! I'm sure it tastes good, but quality is as crappy as any other crappy farm raised broiler chicken.

Toilet paper - it's a staple in USA and Canada, but too expensive to Spain. I get a great 4ply paper at Lidl for 25% cheaper.

They are learning, it's completely different business concept for Europe, but they are learning.

I'm happy that Costco is pushing the customer satisfaction and trains employees well! I felt like a valued customer, which shows to me that Costco USA did their training well in...

If you have seen one Costco, you have seen them all. With that being said, Spanish Costcos look pretty much the same, but offerings are not nearly as plentiful as in the USA.

They have familiar KIrkland brands of toilet paper, golf balls and so on, but many that we have been used to in America do not exist in Spain. Products include many Spanish brands and are tailored to Spanish tastes, as it should be, so when you buy a 'tortilla', you go home with a big, round omelet. I have been able to find tortillas I am more familiar with in their bakery department from time to time, They have some of the same products found in the US, thank God, like the big jars (2) of salsa I really love, but no giant jars of kimchee ... WHAT!

You can eat the same hot dogs, french fries, and pizzas as you are leaving the store, but you cannot order online, in Seville anyway, and have an item delivered to your home or the store.

I was able to save €500 recently on a 2022 Macbook Air (M2) over an identical laptop available in Portugal. Memberships are also much cheaper in Spain, more than half the price of a US membership. Finally, bring your US Costco card with you to Spain and you will be able to shop just as you would in the states.

CombatCritic Gives Costco Seville 7 Bombs Out Of 10 ... More...