Jourhörnet — Local services in Solna kommun

Will never choose to go back there again.

Rude and unhelpful because my Swedish isn’t great (I moved here 5 months ago from the UK and am still learning). Even though he could speak English perfectly. I understand that this is my problem to solve and I sometimes have to swap between the two languages to be understood, but most people are happy to accommodate in order to make progress. The attitude was that I should just be fluent. I am trying….

Firing multiple questions for info from me and getting angry that I couldn't respond instantly before he then fired the next question. It was the first time that I’ve ever collected a parcel so I had no idea what info I needed to provide. I have everything but just need to be asked what is required.

An embarrassing experience overall in front of other customers.

For other collections, I might have to go back, but there no way I’m giving this company any of my money in the future. I’ll go to their...

I go there because it's the only option for some delivery companies. But if I'd have another option it would be great. Because the staff is not very nice and they're not usually willing to help. It seems that it depends on the mood they're in that day. I've been treated badly by the older and younger guy many times, as I have been treated decently for both of them in another moment. So, it's not like they have positive consistency in customer service.

The stock of the store is good though. You can find things that are not in the supermarket. A little bit expensive, but nothing out of your mind. Except the time that I had to pay 60kr for a monster 💀 because it didn't have a price tag and I didn't imagine it was going to be that money. But I'm introvert and stupid, so I couldn't...

Very bad customer service and not helpful at all. You better be overly prepared when you pick up your parcels or you might get yelled at if you aren’t. Have tracking number, QR-code, ID & etc UBER prebared or they get annoyed. And for those collecting packages sent internationally, you BETTER know your courier because you definitely can’t count on them to be of any help or assistance. They dismiss you and just want to get the interaction over with ASAP so you can get out of their face. I really wish I didn’t have to go to this particular pickup point, but unfortunately you can’t chose that. Energy draining altogether. Low point of the day each time having to go there to collect...