First Mountain Cart — Local services in Grindelwald

I had an offensive experience / 인종차별주의자직원 있음 / J'ai eu une expérience offensive

I went to Grindelwald-First - Top of Adventure and did two activities, And I met a very RUDE staff at mountain cart.

I was in a queue for waiting to ride a cart. And suddenly someone hit my helmet few times quite hard and I feel pain and dizzy. At the first I thought that my companion pull me a frank. But It was a staff, so I asked him that ‘it was you who tapped my helmet’ politly and he acted like he didn’t get it so I asked that again and he said he did that to check my helmet. I felt so uncomfortable but I had to ride a cart because I have a companion waited me in Grindelwald so I just pass though him.

But I think it was very aggressive and overreacting for the security check. Decisively, he did it only to me, not to other guests, and I was an only asian girl in that group. It was very offensive experience and I can relate this situation with racism.

Expect for that, every thing was perfect and I loved panorama and activities !

마운틴 카트를 타려고 줄서있는 동안 누군가 제 머리를 세게 여러번 두드리고 갔어요. 처음에는 일행인줄 알았는데 알고보니 직원이 지나가면서 제 머릴를 때리고 지나간거더라구요. 가서 영어로 내 머리 두드렸냐고 물어봤더니 처음에는 못들은 척 해서 다시 물으니 당황하면서 헬멧 검사한거라고 별명하더군요. 하지만 헬멧 검사라고 생각하기엔 너무 폭력적이고 필요 이상으로 세게 두드렸고 당시 기다리는 줄에 유일한 여자인 저한테만 그런 행동을 한 걸로 봐서 만만한 사람한테 한 인종차별로 느껴졌습니다. 저는 밑에 하산해서 기다리는 일행이 있어서 바로 대처하지 못하고 숙소로 돌아와서 항의 메일을 보내고 여러군데에 글을 쓰고 있습니다. 직원빼곤 다 좋았어요 경치 최고

Je suis allé à Grindelwald-First - Top of Adventure et j'ai fait deux activités. J'ai rencontré un employé qui est très malpoli à Mountain Cart.

J'étais dans une file d'attente pour attendre de monter le cart. Et tout à coup, quelqu'un a frappé mon casque plusieurs fois assez fort et j'ai la douleur et la tête qui tourne. Au début, je pensais que c’était mon ami. Mais c’était l’employé, je lui ai donc demandé en anglais : «C’est vous qui avez tapé mon casque» et il a agi comme s’il ne l’avait pas entendu. Je me sentais si mal à l'aise mais je devais monter le cart car un de mes compagnons m'attendait à Grindelwald, alors je ne fais que passer à travers lui.

Mais je pense que c’était très agressif et excessif pour le contrôle de sécurité. C’était trop, Décidément, il ne l'a fait que pour moi, pas pour les autres invités, et j'étais une seule fille asiatique dans la file. C'était une expérience très choquante et je peux relier cette situation au racisme.

Mais sauf ça, tout était parfait et...

An amazing location in Switzerland with a variety of views and fun activities. The mountain kart, however, is extremely dangerous, so I would recommend avoiding it at all costs! I participated in this activity during my summer visit (2022).

During the activity, the weather changed from super sunny to fast and heavy rain. Apart from instructions on how to use the kart, there were no warnings about weather disruption or safety except to wear the helmet provided. You must sign a waiver that outlines the possibility of injuries, but it does not advise you to stop karting during heavy rain or anything of the sort. There are no barriers on the edges of the track, so if you lose control you will be hanging on for dear life over the edge of the mountain! I witnessed this twice, and saw how severely injured those individuals were, so I walked the rest of the track for fear of falling over (as it began to rain, I realised this would be the safest option anyway). The track was not marked with warnings of its dangers or staff were not scattered about to help in case of an accident. Accidents like these seem to occur quite frequently. There is a number at the bottom of the form for you to call, but if you are alone, this is not feasible.

One person who did fall lost their passport, money and phone during the process. Luckily, there were others nearby on the track that stopped to help. Only after several were injured did the staff decide to stop and close the activity temporarily until the weather condition improved, this was without informing participants already on the track.

Very shocking! I am completely stunned that children as young as over 10/11 are allowed to participate in this activity!

Nevertheless, I highly suggest the flying eagle activity and the cable cars, and the beautiful metal bridge for a wonderful view and a more safer...

I saw that this event was suitable for kids and decide to sign my family up for it. But it is really unsafe especially for people who do not know how to control their speed with brakes and manoeuvre the cart properly. My mom cart overturned and my brother rolled down a hill. Very dangerous.

Thankfully the staff were very nice, helpful and concern about the riders’ safety. They were not concerned about my brother’s at all - instead they were concerned about his well-being.

To improve safety of the riders, this activity should be properly advertised on the website by not understating the risk involved. The safety briefing could also be improved by emphasising on using the brakes constantly. A safety briefing video in different languages can also be created to be replayed while queuing so that people have a clear idea on the risk involved to help them decide if they want to take the risk. In addition, this will also allow people to better understand safety measure that they have failed to catch the first time. Otherwise, safety briefing can be done in smaller groups (