Berggasthaus First — Restaurant in Grindelwald

As I expected: after reading their response offering that I should contact them should I have any further need and noting that they DID NOT include a contact email address, I followed up on their general email address and got NO RESPONSE. More lies and empty words from this establishment who write “contact us” but leave no contact details or respond at their general address? This establishment with poor worker training, incompetent customer response and most of all LACK OF INTEGRITY and DISHONESTY doesn’t deserve your business. They rest lazily on the view and location they are lucky to have.

I do not believe you included any way for me to get in touch with you in your reply. What I would like, which I asked from the start, was a waiver of the one night’s stay, for the horrible impact your employee’s negligence put on the 5 remaining days of our trip. Disputing with our credit card company and being relayed the ridiculous things your hotel responded to them, that you were not responsible for things left behind by guests (as if we had left a sweatshirt behind in our room and not that your hotel employee hadn’t returned the passport which they required as part of check in process) and then lies that you had contacted us first when your hotel in fact did not even REALIZE you had the passport until we called two days later. If you had indeed contacted us right away, we could have returned to the hotel and retrieved the passport as we were in the area until 8pm that day of checkout. Instead, we were in a totally different part of the country when we realized and called you.

Please stand behind your words and send an address so that my one night’s stay at minimum can be reimbursed.

Incompetent hotel worker ruined last 5 days of our vacation

We decided to stay to enjoy the mountain after the day visitors left. In that regard it was a success. However upon check out, hotel employee failed to return my husband’s passport which they took as part of their check in protocol.

We realized this only 2 days later when we were controlled on a train. We called hotel right away who said they would mail the next day Wednesday and we would receive on Thursday. They said regular mail would be fine. Well, we didn’t receive passport until Saturday THE DAY BEFORE we were leaving the country. From Tuesday to Saturday we were contacting the embassy, the consulate, trying to figure out courier services, trying to find a neighbor to accept delivery as our friends had had their mail stopped while away, etc and generally stressed about my husband not being able to leave the country.

When we ask them to waive our one night stay to make up for the damage to our trip, they refused. When we disputed through our credit card company, they actually lied and said it was not their responsibility if a guest leaves something behind. WHAT? We didn’t leave anything behind, they neglected to return what they asked as part of their check in process! They also lied and said they contacted us first!

Appalled by their lack of accountability and lies.

The mountain was beautiful (though dirty around mountain house bc trash not picked up) but the staff was overwhelmed, incompetent and then worst of...

This is a really unique place to stay. The attraction of staying here isn’t the room or the facilities (although they are very clean and more than adequate). The reason you stay here is so that you can have Grindelwald First essentially ALL TO YOURSELF. First is one of the most popular attractions in the Jungfrau region and during the day it packs with tourists going on all the rides and stuffing the Skywalk with long lines. Well, the last gondola down the mountain stops running roughly some time between 5 and 6 pm, and doesn’t start running again until 8 am. So in between that time there’s only the hotel/restaurant staff and a handful of guest parties. I cannot even adequately describe with words how enjoyable and peaceful it is to stand out there on the Skywalk all by myself just soaking in the majesty of the views without being rushed. Another huge bonus—the weather in the Jungfrau region during summertime is often rainy and cloudy. You might get lucky with a perfectly clear and sunny day, but you might also get an entire week of rain and clouds which basically wipe out views. But even in an unlucky week of rain when we visited, the EARLY mornings on the mountains are oftentimes relatively clear—and that is the best time you get on the mountain if you stay here! I was up early just after dawn and it was clear enough to see the mountain peaks. It was spectacular. I had the entire place literally all to myself for 90 minutes before another family came out on the Skywalk briefly.||Another huge advantage if you want to do all the fun stuff on First is that you can easily be the first people in line to do the First Flyer, Glider, Trottibikes, or Mountain Carts! Why stand in line for hours when the crowds get there? You can either do the rides right before closing when most people have gone down the mountain or even better be literally the first person in line for the rides before anyone can even get there! The First Flyer station is a short walk down a hill right outside the hotel. Once you go down the flyer you just hop onto the glider or trottibikes at Schreckfeld! Do you want to hike to Bachalpsee Lake? Do it before (or after) anyone else can and have the entire place to yourself! ||So as far as the accommodations go, it’s kind of a no frills hostel. The beds and comforters were comfortable enough. There are shared bathrooms/showers. The food is…not great. We had dinner and then breakfast the next morning there as it’s really the only option. They do have good beer and the service was friendly. If you have dietary pickiness, consider bringing some of your own food! ||Overall the experience of basically having Grindelwald First to yourself makes this place worth 5 stars. In a world where travel usually involves dealing with massive crowds, it’s a...

Must update my review. This hotel took my husband’s passport as part of their check in protocol and then forgot to return it at check out. We only realized two days later when we were in an entirely different part of Switzerland when we got controlled for a train pass. It is telling that the hotel themselves never called us letting us know they still had our passport. Next four days of our vacation were marred by worry about getting our passport returned in time for our flight back to the US. We only received it the DAY BEFORE our departure which contributed lots of anxiety and stress to our trip. When we asked the hotel to waive our one night stay to make up for their mistake which caused so much stress, they REFUSED. We disputed with our credit card and then the hotel LIED and said it was not their responsibility if a guest leaves something behind and that THEY had contacted US. We did not leave something behind in our room. They did not return something which they took as part of their check in protocol. They never called us. Never would have thought we’d have this kind of experience in Switzerland. Would not recommend as the hotel is dishonest and cannot offer a token for their awful vacation ruining mistake. I tried to give benefit of doubt in my earlier review but given how this has played out, I would give them negative stars if I could. Horrible, incompetent, dishonest hotel.

Lots of recent bad reviews. I think they are overwhelmed by the amount of tourists.

Overall, confused service. Had to wait to check in, little information given about the amenities or the half-board, but the staff tried their best to have a nice attitude. I think they did well, given how busy they looked.

Location can not be beat. To have the mountain to ourselves between 6pm and 8:30am was amazing.

Dinged a star because the premises were not cleaned well. There was trash outside our window which was supposed to provide a beautiful view to the mountains. Trash was spewn all over the floor of the terrasse restaurant. That is the fault of the tourist horde who do not clean up after themselves. But the hotel should hire either more staff or staff to do this particular job to clean the grounds.

Overall, we were happy to...